TERMS AND CONDITIONS OF USE These terms and conditions of use (“Terms of Use”) along with other policies available on our platform form a legally binding agreement between You and RUDRA FUTURE SOFT PRIVATE LIMITED (“Team 11”, “Our”, “We”, “Us”). PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE PLAYING ANY MOBILE GAMES OR USING THE Team 11 PLATFORM. If You do not agree with any part of these Terms of Use or the Privacy Policy, kindly refrain from playing any Mobile Games or otherwise using Our services on the Platform. We have tried to keep these Terms of Use as simple and concise as possible. However, We acknowledge that despite Our efforts, this document is rather lengthy. For Your convenience, We have provided summaries of some key clauses and linked them to the relevant sections. Please note that these summaries highlight only key aspects of the relevant sections and not the entire content. Therefore, please refer to the respective sections for a comprehensive understanding.

● You may only use Our web portal https://team11app.in/ , partner websites, mobile applications, and other portals (collectively, the “Platform”) if You agree to abide by the terms and conditions laid down in this Agreement. For a better understanding of the scope of these Terms of Use, how they may be updated, and the meaning of the various terms used, please refer to the Introduction section of these Terms of Use.

● Only individuals of sound mind who are above 18 years of age may use this Platform.

● This Platform may not be used by persons located in the states of Assam, Odisha, Nagaland, Sikkim, Andhra Pradesh, and Telangana. Additionally, certain games may be restricted in some additional states. For more information about who may use this platform, please refer to Our Eligibility section.

● You may register on the Platform and add cash to Your account by following the registration procedure outlined in the Nature and Use of the Platform section.

● Please note that Your User Details will be accessible to other users on the Platform.

● The rules governing Your participation in the Contests available on Our Platform are available in Our Participation section. Furthermore, each Mobile Game may be subject to its own Game Rules and Code of Conduct. For a better understanding of Mobile Games, please refer to Our Mobile Games section.

● We have the sole discretion to determine the terms applicable to any Contest, including the Awards to be given. Additionally, the Designated Amount paid for any contest is non-refundable and may only be refunded under the circumstances stated in Our Return, Refund, and Cancellation policy.

● Winnings may be withdrawn by You from Your account, subject to completion of KYC verification and account validation, and will be subject to TDS deductions as per applicable law.

● Only skill-based games are available on Our Platform. For more information about the nature of games offered on Our Platform, please refer to the Games of Skill section. 

● We request that You follow the precautions outlined in Our Safety section while playing Mobile Games on Our Platform.

● When using the various communication channels provided on Our Platform, You must abide by the rules stated in Our Community Rules and Code of Conduct section.

● You may not use the Platform in ways stated in Our Restrictions section. You will indemnify Us in the event We suffer any losses due to Your use of Our Platform or Your failure to abide by this Agreement.

● The circumstances under which Your access to the Platform or this Agreement may be terminated are stated in the Termination section.

● Your use of this Platform is entirely at Your own risk. We disclaim all warranties in relation to the Platform. For more information, please refer to Our Disclaimer section.

● Any dispute between You and Us will be resolved through Arbitration conducted in Bangalore by a sole arbitrator appointed by Us. For further details, refer to Our Governing Law and Dispute Resolution section. 

● For information about Our Referral program, please click here.

 ● For rules governing Team 11 SuperTeam, please click here. 

● If You have any complaints or grievances regarding any of the Services offered on the Platform, please contact our Grievance Officer.

● To learn about our Anti-Money Laundering Policy, please click here. 1. Introduction 

1.1.M/S RUDRA FUTURE SOFT PRIVATE LIMITED is an Indian company incorporated under the Companies Act, 2013, operating the Team 11 Platform. The Team 11 Platform is a mobile gaming portal in India offering various skill and learning-based digital games developed internally or by Third-Party Game Developers, as well as other promotional and interactive features (collectively referred to as “Services”) through its web portal https://team11app.in/ , partner websites, mobile applications, and other portals (collectively, the “Platform”). 1.2. Capitalised terms used herein but not defined shall have the meanings ascribed to them under section 1.9 (Definitions and Interpretation) of this Agreement. 

1.3. This Agreement applies to all Persons who visit the Platform or create a player Account, including any contributors of content over the Platform, and/or any third party interacting with Team 11, directly or indirectly in an official capacity or having/intending to have business or commercial relationships with Team 11, whatsoever (referred to as “Users”, “You”, or “Your”) as applicable. 

1.4. By registering on, browsing, downloading, using, or accessing any part of the Platform or utilising the Services, Users agree to be bound by this Agreement. 

1.5. If at any time the User does not accept or agree to any terms of this Agreement, on a continuing basis in relation to any of the Services offered on the Platform, they should not access the Platform. 

1.6. Team 11 reserves the right to periodically review, update, change, or replace any part of these Terms of Use or other terms of the Agreement as it may consider appropriate at its sole and absolute discretion. 

1.7. Any changes to these Terms of Use will be posted on this page wherever appropriate. Users must visit this page periodically for updates on the Terms of Use applicable to their use of the Platform. 

1.8. Any User’s continued usage of the Platform after any such update, change, replacement, or modification in the Agreement constitutes their valid consent to such changes. 

1.9 . Definitions 

1.9.1 . “Agreement” refers to these Terms of Use, the Privacy Policy, and any other rules or policies available on the Platform, including all additional or modified terms and conditions and policies relating to the Platform or any current or future services offered by Team 11. This Agreement is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediary Guidelines) Rules, 2011. It is an electronic record generated by a computer system and does not require any physical or digital signatures. 

1.9.2 . “Applicable Law” encompasses all laws, statutes, common law, regulations, ordinances, codes, rules, guidelines, orders, permits, tariffs, and approvals, including those related to health and safety, of any governmental authority or self-regulatory guideline applicable to Users or related to the subject matter of this Agreement in the territory of India. 

1.9.3 . “Contest” denotes a skill-based competition offered by Team 11 on the Platform wherein Users compete either in a tournament or 1v1 battle by playing Mobile Games. Contests may be either ‘paid’ or ‘free to play’. Paid Contests require Users to pay a Designated Amount for participation, while free-to-play Contests are open to all Users without monetary payment requirements. 

1.9.4 . “Balance” represents the credit (either cash or Team 11 Tokens) available in an Account, including amounts added by Users through Deposits or earned through Contest Winnings on the Platform. 

1.9.5 . “Deposit” refers to the amount added by Users to their Account via their preferred payment mode (e-wallet, debit/credit cards, UPI/BHIM, net banking). The Deposit conversion ratio is INR 1/- (Rupees One Only) = INR 1 (one). 

1.9.6 . “Designated Amount” indicates the amount Users pay, either from the cash Balance in their Account or as their respective contribution to the Prize Money Pool, to participate in a Contest on the Platform. 

1.9.7 . “Mobile Games” are digital skill-based games, including fantasy games, available on the Platform developed by Team 11 or Third-Party Game Developers. 

1.9.8 . “Person” refers to any natural person, limited or unlimited liability company, corporation, partnership (whether limited or unlimited), proprietorship, Hindu undivided family, trust, union, association, government, or any agency or political subdivision thereof, or any other entity that may be considered a person under the Applicable Law. 

1.9.9 . “Platform Fee” is the amount charged by Team 11 from its users for providing its e-platform, where various skill-based games and other content are available, and for facilitating users’ participation in those games or content consumption. 

1.9.10. “Prize Money Pool” denotes the actual or projected amount to be distributed among the winner(s) of a Contest, as declared at the start of the Contest. 

1.9.11. “Sponsored Content” refers to distinct content displayed on the Platform, such as audio, video, text, and/or image media, supporting a third party’s brand message, promotional offers, discounts, and/or views, readily identifiable as belonging to a third party through distinct font, colour, display schemes, or disclaiming words (e.g., “Ad”, “Powered by”, “Sponsored by”, “With”, “Advertorial”).

 1.9.12 . “Sponsored Content Partner” refers to a User engaged with Us for displaying Sponsored Content on the Platform. 

1.9.13 . “Third-Party Game Developer” refers to any Person (natural or juristic) whose Mobile Game is available on the Platform. 

1.9.14 . “Team 11 Token” represents an award in the form of Team 11 tokens that may be given to any User at Team 11’s sole discretion for participating on the Platform. 

1.9.15 “Winnings” are awards (cash, Team 11 Tokens, or promotional gifts) given to one or more Users as a distribution of the Prize Money Pool for winning or ranking as a top-performer in a particular Contest on the Platform. 

1.9.16 “XP” or “Experience Points” are promotional points Team 11 may offer to a user for eligibility for various discounts or benefits provided by Team 11. 1.10 . Interpretation 

1.10.1 . Any reference to the singular includes a reference to the plural and vice versa, and any reference to one gender includes a reference to other gender(s), unless explicitly provided otherwise. 

1.10.2 . Headings and captions are used for convenience only and not for interpretation of the Agreement. 

1.10.3 . Any reference to a natural Person shall include their heirs, executors, and permitted assignees, and any reference to a juristic Person shall include its affiliates, successors, and permitted assignees, unless context suggests otherwise. 

2. Eligibility 

2.1 . Any browsing, registering, downloading, using, or accessing by any Person of any part of the Platform or utilisation of any of the services offered by Team 11 will be deemed to constitute a legal contract between the User and Team 11. 

2.2 . A User may use the Platform if (a) it is a natural Person, as per any Applicable Law, regulation, or generally accepted practices or guidelines applicable in the country of which User is a citizen, in which User is a resident, or from where User uses the Platform; or (b) it is a juristic Person, as per any Applicable Law, regulation, or generally accepted industry practices and guidelines applicable in the country where User is registered, where User maintains its principal office, or from where User uses the Platform. 

2.3 . Any User who is “incompetent to contract” within the meaning of the Indian Contract Act, 1872, including minors, un-discharged insolvents, etc., is not eligible to enter into this Agreement with Team 11. 

2.4 . The Platform should not be used, installed, or played by any Person under the age of 18 years. 

2.5 . No Person, whether an Team 11 employee or not, who is involved in the development of Mobile Games or/and algorithms on the Platform can participate in any Mobile Games on the Platform, where such participation could alter, modify, or unduly influence his/her performance on the Mobile Game, without express written permission of Team 11 and subject to such terms and conditions as Team 11 may seek to impose on such Person. 

2.6 . The Mobile Games and the services available on the Platform are open only to Persons currently residing in India. Persons residing in the state of Assam, Odisha, Nagaland, Sikkim, Andhra Pradesh, and Telangana, as well as the state of Gujarat for the game of Poker and related games (“Restricted States”) are prohibited from participating in any Mobile Games on the Platform, unless otherwise set out in the Special Rules/Terms or Agreement. Further, there may be certain games that may be restricted in some additional states. Please check the Special Rules/Terms of each Game to know more. 

2.7 . Only those Users who have successfully registered on the Platform in the manner prescribed in section 3 (Nature and Use of the Platform), and who utilise the services of the Platform in accordance with the Agreement including these Terms of Use, shall be eligible to use the Platform. 

2.8 . Certain services being provided on the Platform may be subject to additional conditions or rules applicable to a particular Mobile Game or Contest in that respect (“Game Terms”). Such Game Terms are deemed to be incorporated herein by reference. Users must agree to these Game Terms before playing any such Mobile Game or Contest on the Platform. To the extent that these Terms of Use are inconsistent with Game Terms, the Game Terms shall prevail. 

2.9 . Team 11 reserves the right to terminate any User’s Account and/or deny access to the Platform if it is brought to Team 11 ’s notice that a particular User has violated the Agreement including any of these Terms of Use. 

3. Nature and use of the Platform

3.1 .Team 11 provides the Platform to You on which You can play Mobile Games either offered by Team 11 or independent Third-Party Game Developers. The Platform is designed to provide You an in-app browsing experience through an embedded browser. These Mobile Games run online over the Platform and do not have to be separately downloaded or installed. 

3.2 . Registration: You may register by approving and agreeing to this Agreement and providing Your registered mobile phone number on the Platform. You will be verified by Team 11 using a one-time password (“OTP”) system. Upon successfully verifying the OTP, a deposit cash and winnings cash account will be created for You (“Account”). 

3.3 . By registering for an Account, You represent, warrant, and agree that: a) You fulfil the eligibility criteria as detailed in section 2 (Eligibility); b) You are using Your actual identity and the mobile phone number you have provided is registered in Your own name; c) You will provide only true, accurate, current, and complete information about Yourself, including optional information such as Your profile photograph, cover photograph, user-id, biograph, audio status, etc., on the Platform (“User Details”); d) You will maintain and promptly update the User Details and other information that You provide on the Platform to keep it true, accurate, current, and complete. 

3.4 . The Users acknowledge that their User Details will be accessible to other Users on the Platform and shall be available for Team 11 to create promotional and interactive content over the Platform. 

3.5 . Your Account is for Your personal use only. You shall not impersonate someone else. By creating an Account after providing a mobile phone number and verifying it using an OTP, You represent, warrant, and agree that You are authorised to use the Platform and will abide by the Agreement. 

3.6 Privacy 

a) Our privacy policy available at http://team11app.in/privacy/ (“Privacy Policy”) explains how We treat Your personal data and protect Your privacy when You use the Platform and our Services. By using the Platform, You agree that We can use Your data and other information according to the Privacy Policy. 

b) You are responsible for maintaining the confidentiality of passwords associated with any device You use to access the Platform. Accordingly, You are solely responsible for all activities that occur with Your device. If You become aware of any unauthorised use of Your device, You are required to notify the relevant authorities as soon as possible. 

c) By visiting the Platform and creating an account on the Platform, You grant Team 11 and its group companies your irrevocable and informed consent to use your profile name, profile picture, and Winnings in a Contest and/ or Winnings in total on the Platform (“Your Profile Information“) for advertisements, promotions, offers, and any other sponsored content that Team 11 and its group companies may display on the Platform or any other marketing channels, including its digital channels, television, print and publication, without requiring any further consent from You and without being required to pay any compensation to You. 

d) You further grant to Team 11 an exclusive, transferable, sub-licensable, royalty-free and worldwide licence to host, use, distribute, modify, run, copy, publicly perform or display, translate and create derivative works from Your Profile Information. 

e) You understand, represent and accept that Your Profile Information or any related materials will not violate the rights of any third party rights or give rise to any claim that another party’s rights have been or will be violated as a result of Team 11 ’s use or publication of Your Profile Information. You understand and agree that You will be liable to Team 11 for any damage or cost (including reasonable attorney fees) it may suffer arising out of its use of Your Profile Information. You also understand that you will not be entitled to receive any royalties for the use of your Profile Information by or through Team 11. 

f) You understand and grant to Team 11, its subsidiaries, affiliates, successors and those acting with its authority, with respect to Your Profile Information all copyrights and derivative rights in Your Profile Information and a non-exclusive, perpetual right to use, publish, re-publish or reproduce Your Profile Information by any means sees fit for the purposes stated above. 

g) By using the Platform, you irrevocably waive any claim against Team 11 relating to the use of Your Profile Information and promise not to bring any such claim or action in the future. You also waive any right to inspect, modify, approve or disapprove the content, layout, representation, presentation or other aspect of Your Profile Information as recorded by Team 11 during your use of the Platform. 

3.7 Deposits 

a) In order to participate in certain Contests, the Users may be required to pay a Designated Amount in the form of cash. Users may add cash to their Account by using any of the payment modes available on the Platform. As Per Rule 31B of GST Rules read with CGST/IGST Amendment act 2023, GST of 28% would be applicable on the amount deposited by the User with Team 11 and the applicable tax invoice copies for the same would be made available within the Team 11 platform. 

b) The Deposits may be used by the User to participate in Contests in the manner provided under section 4 (Participation in Contests). 

3.8 . Each User is solely responsible for all activities that occur under their Account, including the use of any of the Services on the Platform. The User’s warrant that all Deposits made by them onto the Platform shall be carried out from payment modes (bank account / UPI/ wallets/ cards) that are registered to the User and shall not make any payments from accounts belonging to any other individual or third party (irrespective of whether such payments are authorised or consented to by such third party). Initiation of payment transactions carried from third party payment modes shall amount to a violation of these Terms of Use and shall be voidable at Team 11’s option. 

3.9 . Team 11 grants such Users a non-transferrable, limited, non-exclusive and revocable privilege to register an Account on and use the Platform. 

3.10 . If Team 11 identifies that the same User Details are being used under multiple accounts, then Team 11 at its sole discretion will terminate/deactivate the Account without the Users’ consent and any Deposit in the Account will not be refunded. 

3.11 . Team 11, at its sole and absolute discretion and without any notice to the Users, reserves the right to restrict, suspend, or terminate any Account or access to the Platform temporarily or permanently to any User. 

3.12 . Team 11 may, at its sole and absolute discretion restrict, change, suspend, or terminate any User’s access to all or any part of the Platform, including but not limited to: 

a) reject, move, or remove any material that may be submitted by the User; 

b) move or remove any content that is available on the Platform; 

c) deactivate or delete an Account and all related information and files on their Account; 

d) establish general practices and limits concerning use of the Platform and the services; and 

e) assign its rights and liabilities with respect to all Accounts hereunder, to any entity. 

3.13 . Notwithstanding anything to the contrary herein, the Users acknowledge and agree that they shall have no ownership or other interest in their Account, and further acknowledge and agree that all rights in and to their Account are and shall forever be owned by and inure to the benefit of Team 11. 

3.14 . The Users also accept to receive news, updates, offers/campaign related SMS, to the mobile phone number provided by the User, except when prohibited under Applicable Laws. 

3.15. Platform Fee Information 

a) Team 11 charges a Platform Fee from the User(s), for making available its e-platform where various games of skill & other content are available and providing the service to the Users to participate in those games of skill or consume the content as offered. 

b) The Platform Fee may be a fixed percentage of the Designated Amount (usually between 0% and 33%) s well as an additional component that may be leviable at the time of withdrawal, as Platform Maintenance Fee, Monthly Platform Maintenance Fees etc. in lieu of services provided by the Team 11 Platform. This Platform Fee shall be levied in the manner provided in these Terms of Use or as may be notified to the user from time to time.. 

c) Team 11, in accordance with the Terms & Conditions of the Bonus Program and at its sole discretion, may give a Discount in the Platform Fee or any other benefit or reward which will represent free service to the extent of its utilisation by the User on the Team 11 platform. Some examples are as under: – Platform Fee Examples (non-exhaustive) Tournaments For each user entering a cash tournament, the Team 11 Platform Fee is calculated as (1 – Total Cash prize offered / (open slots x Designated Amount)) * Designated Amount. For instance, in a 5-player tournament with a Designated Amount of रु100 and total cash prizes of रु450: The Team 11 Platform Fee per user registering with रु100 would be (1 – रु450 / (रु100 x 5)) * रु100 = रु10. This calculation applies to tournaments hosted by users, pooled tournaments, or non-guaranteed tournaments. Pooled Tournaments: These tournaments offer increasing total winnings as more slots are filled, while the Platform Fee per registration remains constant. Non-Guaranteed Tournaments: If the minimum required number of users don’t join, these tournaments get cancelled, and all Designated Amounts paid are refunded. Battles For each completed 2-player cash battle, the Team 11 Platform Fee is calculated as (1 – Total Cash prize offered / (2 x Designated Amount)) * Designated Amount. For example, in a 2-player battle with a Designated Amount of रु100, where the winner(s) receive(s) रु180: The Team 11 Platform Fee per user participating with रु100 would be (1 – रु180 / (रु100 x 2)) * रु100 = रु10. In multiplayer battles where multiple players can win cash prizes, the Total Cash prize offered varies with the number of participants: Team 11 Platform Fee is calculated as (1 – Total Cash prize offered per the number of players who participated / (number of players who participated x Designated Amount)) * Designated Amount. For instance, in a 5-player battle with a रु100 Designated Amount and 3 participants, with a total prize of रु270: The Team 11 Platform Fee per participant with रु100 would be (1 – रु270 / (रु100 x 3)) * रु100 = रु10. Battle Arenas Battle Arenas are a unique form of competition where users pay a single Designated Amount to participate. In Battle Arenas, players engage in battle-style contests against each other. At the conclusion of the Battle Arenas duration, players are ranked on a leaderboard based on the number of wins they achieved throughout their battles. Cash prizes are awarded to the winners based on their rank in the leaderboard. The Team 11 Platform Fee for participating in Battle Arenas is a predetermined percentage of the Designated Amount. It’s important to note that this Team 11 Platform Fee is subject to change in accordance with Team 11’s policy, without prior notice. Fantasy Contests For each user who joins a cash contest, the Team 11 Platform Fee is determined by the formula: (1 – Total Cash prize offered / (open slots x Designated Amount)) * Designated Amount. If a contest allows a user to register multiple teams, each team registered by the user counts as a slot filled in the contest. For instance, in a 5-player contest with a Designated Amount of रु100, and a total cash prize of रु450, the Team 11 Platform Fee collected from each user for each team he/she registers with रु 100 will be equal to (1 – रु450 / (रु100 x 5)) * रु100 = रु10. This same calculation applies to contests hosted by Users, Pooled contests, or Non-Guaranteed contests. Pooled contests are those where the total winnings increase with the number of slots filled in the tournament. However, the Platform Fee for each team registration remains constant regardless of the number of slots filled. Non-Guaranteed contests are contests that are cancelled, and all Designated Amounts paid are refunded if the minimum number of required users did not join the tournament. Points rummy Team 11 Platform Fee for each table is equal to sum of Rake % * Points Given * point value of the table by each of the players barring the winner. Rake % varies across points rummy tables. It can be found when tapped on the info button at the top right of each table. For example, in a 0.1 point value lobby with a rake % of 12%, in a round if 5 players were playing and one player won. Say each of the 4 players who lost gave 25 points each. Then the total Platform Fee = 12% * 25*4 * 0.1 = RS.1.2 Pool Rummy For example, in a pool rummy game of RS. 100 entry and 5 people have played it. Let’s say the Rake % for this table is 12%. Then in the current example, Team 11 Platform Fee will be calculated as 12%* 100*5 = Rs.60 The Rake % varies from table to table and from time to time. You can check the value by taking on the info icon at the top right of each table. Poker Team 11 Platform Fee for each Poker Lobby is calculated based on the amount that is put in the pot * Rake% for the table. Rake % vary for each price point and also depends on the number of players in the hand. For example – Rake % is at 4%* if only 2 people are playing in a hand in the 0.1/0.2 lobby. and is at 5%* is more than 2 people are playing in the hand. if 3 players are playing a hand in the 0.1/0.2 lobby and the pot value becomes rs 10 then an amount of (10*0.05) = 50 paisa will be collected as a Platform Fee. Each table has a predefined max limit of the Platform Fee that will be collected in each hand. Information for both the rake% and the max limit on Platform Fee can be found by pressing the “i”(information button) on the top right side of the poker table. As you play in higher lobbies the rake % and max Platform Fee that can be collected on the pot value and big blind relatively reduce. Platform Fee at Withdrawal A portion of the Platform fee may also be charged at the stage of withdrawing Winnings, either at the game level or platform level. This Platform fee at withdrawal may vary based on the offers provided by Team 11 at any given time and will be communicated to the Users before initiating the withdrawal, either at the game or platform level. Team 11 may offer upfront discounts on the Platform Fee applicable at withdrawal in exchange for accumulated XPs, according to the conversion ratio determined and communicated by Team 11 to the Users for each withdrawal at the game or platform level. 

4. Participation in Contests 

4.1 Users may utilise the Platform to participate in various Contests available on the Platform. 

4.2 To participate in a Contest, each User might need to pay a Designated Amount to the Platform, which is deducted from the Balance available in the User’s Account. The payment of the Designated Amount for Contest participation includes the Platform fee for accessing the Team 11 Services charged by Us and the User’s contribution towards the Prize Money Pool. 

4.3 Each Contest has a predetermined limit on the number of Users that can participate and a specified entry deadline. A Contest is considered valid on the Platform only if the required number of Users register for the Contest before the designated entry time. 

4.4 Any Designated Amount received by Team 11 for participation in a Contest is non-refundable, except in the case of Contest cancellation. 

4.5 Contests will be announced by Team 11 periodically through any convenient means, and Team 11 reserves the right to extend participation and registration deadlines, cancel Contests, and modify terms, all with proper notice to the Users of the Platform. Winnings 

a) Awards for all Contests are pre-declared at the time of registration in the specific rules applicable to each Contest. Awards may be in the form of Team 11 Tokens, cash, or promotional gifts (“Winnings”). A portion or all of the Winnings for a particular Contest may also be credited to your Team 11 Wallet as ‘Deposit Cash.’ 

b) Users are eligible to withdraw only Winnings from their Account to their respective bank/wallet account once validated and KYC (Know Your Customer) verified. i. Please ensure Your bank account / UPI ID are active; otherwise, We will be unable to process the withdrawal; and ii. When withdrawing through a bank account or UPI, ensure that the name on Your KYC document matches the name of the account holder submitted for withdrawing Winnings. If the name on the KYC document does not match, it will be considered invalid. In such a case, You may retry adding your bank account details / UPI ID to ensure the name matches with the name on your KYC document. 

c) KYC verification is mandatory as proof of identity for making withdrawals from Your Account to Your bank/wallet account. KYC verification may be completed through the Platform by providing certain details: (i) photograph of a valid government ID (such as Aadhaar Card, PAN Card, etc.); and (ii) other User Details. If you choose to provide your Aadhar card / Number for KYC completion, you hereby: (i) Understand and agree that your Aadhar has been submitted solely for completing Your KYC verification; and (ii) Authorise Us to temporarily access Your Aadhar card, understanding that We will not store Your Aadhar number unless required by law. 

d) Team 11 does not issue receipts for entries in the Contests. The entries are recorded within the Account on the Platform. It is the responsibility of Users to ensure that entries are accurate and Winnings are duly credited to their Account. 

e) Tax, levies, duties, etc., applicable on prizes (cash or otherwise) shall be borne by the User. Effective from April 1, 2023, in compliance with updates in applicable law, a TDS of 30% shall be deducted at the time of withdrawal on positive “net winnings” in a given financial year OR if there have been no withdrawals, based on the closing balance at the end of the financial year. The financial year shall be calculated from April 1 to March 31. Net winnings shall be calculated as follows: Net winnings = [Cumulative withdrawals in the FY – (Cumulative deposits in the ongoing FY + Net winnings already subjected to TDS during the ongoing financial year + Opening deposit balance as of April 1, 00:00)] Net winnings shall also be adjusted to account for the winning balance for the previous financial year (on which TDS is already deducted). 

4.7 Return, Refund, and Cancellation 

a) If there is an error in the services provided by us, we may refund the Designated Amount paid, provided the reasons are genuine and proved after investigation by Team 11. 

b) Please read the rules of each Mobile Game and Contest before participating. 

c) We do not cancel registrations once entered. However, in exceptional circumstances where the fault may lie with the payment gateway or from our side, we will cancel your participation on request and refund the Designated Amount to you within a reasonable amount of time. 

d) If we cancel your participation in any Mobile Game or Contest as a result of this, we will return your Designated Amount to you within a reasonable amount of time for you to redeem the same by playing other Contests on Team 11. e) We will try our best to create the best user experience for you. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase, and in case of payments made through a payment gateway, payment refunds will be made to the same account. 

4.8 A) Users must use any money in their Account within 365 days. Team 11 shall have the right to directly forfeit any such unused amount after 365 days with effect from 01 April 2023 (“Effective Date”) in accordance with the below-mentioned terms. Team 11 does not permit any cash withdrawal against any idle balance lying in any user’s Team 11 account except in accordance with applicable law. 4.8 B. Platform Maintenance Fees (“Maintenance Fees”) As of the Effective Date set out above, if a User’s Account is lying dormant for a period of 365 days, Team 11 shall charge additional Platform Maintenance Fees towards maintenance costs of the Platform to such User, which shall be computed as follows: i) For Deposit Account: The entire amount lying in the Deposit Account, which shall be inclusive of any indirect taxes. ii) For Winnings Account: Team 11 will charge an upfront freezing fee (“Upfront Fee”) of INR X for all inactive accounts. X will be equal to the amount lying in the Winnings wallet of such inactive account subject to a maximum cap of INR 100. Amount X shall be inclusive of any applicable taxes. This Platform Maintenance Fee is for defraying the technical costs involved in such freezing, holding any amounts in escrow for users, etc., and Team 11 shall not be required to provide any warning before charging the Account Maintenance Fees. Team 11 shall, however, issue a tax invoice to the User while charging the Account Maintenance Fees to such User. If the User’s Account continues to be dormant beyond a period of 365 days, Team 11 also reserves the right to charge an additional Platform Fee in the form of monthly maintenance fees (“Monthly Platform Maintenance Fee”), which shall be charged on the balance remaining in the Winnings Account of the User after deduction of the Upfront Fee (“Balance”). The Monthly Platform Maintenance Fee shall be charged in monthly arrears starting 30 days after the completion of 365 days of dormancy. The Monthly Platform Maintenance Fee shall be equal to 8.33% of the Balance and shall be inclusive of any applicable taxes. Team 11 Platform shall not be required to give any further warning or notification to the User before charging the Team 11 Platform Maintenance Fee. The User shall incur this Monthly Platform Maintenance Fee until his / her account is re-verified by Team 11 and unfrozen. The User can unfreeze his / her account simply by logging in to his / her account and re-submitting KYC documents required by Team 11 for re-verification of the account. The User acknowledges and agrees that this measure is designed to prevent fraud / identity theft and is required to protect the User’s information and account. The Monthly Platform Maintenance Fee is for defraying the technical and manpower costs involved in re-verification of the User’s account, holding and processing of Deposits / Winning amounts, etc. If the User does not unfreeze his account before the Balance becomes nil, the User’s account will be permanently blocked. The User will no longer be able to access this account and information associated with this account; however, this would not prevent the User from creating a new account on Team 11 by following the process listed in this Terms of Use. 

4.9 Bonus Program- Terms & Conditions 

4.9.1 Team 11 may conduct a Bonus Coin Promotion as part of its Business Promotion strategy. This program allows Users to accumulate discount eligibility points, referred to as ‘Bonus Coins,’ in a separate wallet known as the ‘Bonus Wallet.’ 

4.9.2 Bonus Coins are granted based on various business promotion strategies implemented by Team 11 from time to time. 

4.9.3 Team 11 retains control over Bonus Coins and reserves the right to impose restrictions on their availability, utilisation, inherent discount benefits, time validity, etc., as determined by the Company. 

4.9.4 Team 11 may allow upfront Cash Discount from the Platform Fee in exchange for accumulated Bonus Coins, according to the conversion ratio decided by the Company for each Contest. 

4.9.5 All Bonus Coins credited to a User’s account shall be valid for a period of 7 days from the date of credit. If Bonus Coins remain unused by the User for 7 days or if the User is inactive on Team 11 for 7 days, unutilized Bonus Coins shall automatically expire. 

4.9.6 Upon termination or blocking of a User’s account, any Bonus Coins granted to the user until such time shall expire immediately, and the User shall not have any right or claim in respect of the Bonus Coins. 

4.10 Team 11 Cards 

4.10.1 Team 11 Cards is a feature wherein Users collect cards by completing certain tasks such as depositing money and playing games. Users can then form sets and redeem them for real cash. 

4.10.2 Users who collect all 9 cards and redeem them win Rs 500 and enter a lucky draw contest where 3 random users are selected, and a total prize of 9 lakhs is distributed among the winners at Team 11’s discretion. 

4.10.3 Team 11 will attempt to contact the winners for 3 working days post the winner announcements. If any winner is not reachable, they shall be replaced with new winners for that rank. 

4.10.4 In the event that an announced winner gets blocked before contact, a new winner will be announced. 

4.10.5 Winners must submit their PAN and bank account details. Submitting someone else’s bank account details will result in cancellation of the prize money. 

4.10.6 Once winners provide their details, it may take a maximum of 15 days for the money to be credited into their account. 

4.10.7 Team 11 reserves the right to modify the amount awarded to winners at any time without prior notice. 

4.10.8 Team 11 will credit the prize money directly into the winners’ bank accounts and not the Team 11 wallet. 

4.11. XP 

4.11.1 Users can earn XP by participating in more games on the Platform. 

4.11.2 XPs are awarded based on various business promotion strategies offered by Team 11. XPs cannot be permanently held by users and will expire according to the conditions specified by Team 11. 

4.11.3 The XP count held by a User at any given time will be visible to the User. 

4.11.4 Team 11 has control over XPs and may impose restrictions on their availability, utilisation, discount benefits, and validity period, as communicated to the Users from time to time. 

4.11.5 If a User’s accumulated XPs are not used within the specified time period determined by Team 11 , or in the event of termination or blocking of a User’s account, any XPs granted to the User until that time may expire immediately, and the User shall not have any claim or right in respect of the accumulated XPs. Mobile Games 

5.1. The Platform is operated and designed to provide users with an in-app browsing experience through an embedded browser. The Platform acts as a platform offering services and hosting Mobile Games developed by third-party game developers. The Platform does not host, display, or transmit any content owned by third parties on its servers unless Team 11 has a licence or is not prohibited under applicable laws to do so. 

5.1.2. Mobile Games will have their own rules and code of conduct (“Game Rules”), which all Users must adhere to at all times. 

5.1.3. By playing a Mobile Game, Users agree and acknowledge that the Platform does not create or broadcast any content on its own accord, and Team 11 is not responsible or liable for the content or accuracy of the Mobile Game, including copyrights, accessed by Users through the Platform. Games of skill 

6.1. The Mobile Games hosted by Team 11 on the Platform are all Games of Skill. Different Mobile Games will reward different skills, but each game will reward certain skills such as knowledge of the game, familiarity with rules, experience, reflexes, practice, hand-eye coordination, etc. Certain games may have predetermined outcomes (e.g., Sudoku, Crosswords, Brick Breaker), achievable by Users using their skills to play the games. 

6.2. Users must note that all Mobile Games available on the Platform are games where success or performance depends predominantly on their superior knowledge, training, attention, experience, and adroitness (“Games of Skill”) in playing the game. ‘Games of Skill’, under Indian law, are excluded from gambling legislations including the Public Gambling Act of 1867 and other state enactments except in Restricted States. 

6.3. Therefore, individuals residing in Restricted States should not participate in any Contest or Mobile Games offered on the Platform. Participation by such individuals shall be at their sole risk and discretion, and Team 11 shall not be liable to refund or reimburse any injury or damages suffered by them. 

6.4. Team 11 reserves the right to monitor all activities from a User’s Account on the Platform. If any User participates in any Contest or Mobile Games in violation of any central and/or state law(s) in India, Team 11 reserves the right to cooperate with law enforcement agencies of the relevant state and report such participation or suspicious activity along with all relevant details of the concerned User. Users based out of Restricted States that are not permitted under applicable laws to participate in specific or all games hosted on the Platform shall not be permitted to connect to the Game and/or Platform by breaching security measures put in place by the Company, including without limitation through a virtual private network. 

6.5. Team 11 does not support, endorse, or offer to any User ‘games of chance’ for money. Each Mobile Game and Contest available on the Platform has clearly defined rules and a code of conduct. All Users are encouraged to read, understand, and follow these rules to be successful in these games. Team 11 shall not be liable if Users do not adhere to the Game Rules or otherwise engage in gambling or betting activities on the Platform. Safety Precautions and Responsible Gaming 

7.1. Team 11 recommends that Users adopt a balanced approach while engaging with any Mobile Games on the Platform and take precautions against any adverse effects. When played responsibly, Mobile Games, like other forms of sports, aim to encourage Users to develop their mental prowess, hand-eye coordination, competitiveness, and teamwork. 

7.2. Users should take standard health and safety precautions while playing any Mobile Game, including taking adequate breaks, sitting at a reasonable distance from the screen, playing in a well-lit environment, and avoiding playing when tired, drowsy, intoxicated, or under the influence of drugs. It is important to avoid playing without breaks over extended periods, as this could affect performance and negatively impact hand-eye coordination, balance, and multitasking ability. 

7.3. The Platform or the Mobile Games offered on it may contain flashing lights, realistic images, patterns, and simulations that may cause certain side effects. If Users experience tiredness, soreness, or symptoms such as tingling, numbness, burning, or stiffness in their hands, wrists, arms, eyes, or other parts of their body while playing, they should stop and rest before playing again. If symptoms persist, Users should stop playing immediately and consult a doctor. 

7.4. Users should give themselves plenty of room to play and be aware of their surroundings while playing any Mobile Game. Movement around the play area and use of hands to control gameplay may be involved, so Users must ensure they are not near people, objects, stairs, balconies, windows, walls, furniture, or other objects that may pose a danger or risk of damage during play. Handling sharp or dangerous objects while playing any Mobile Game on the Platform is prohibited. 

7.5. It is Users’ responsibility to control their surroundings and movements at all times while playing games to prevent injury to themselves, others, or damage to property. Any play of Mobile Games is at Users’ own risk, and Team 11 shall not be liable for any death, injury, or health complications resulting from their use of the Platform. 

7.6. Users agree that their use of the Platform and playing Mobile Games is at their own risk, and it is their responsibility to maintain necessary insurance policies for any injuries they may incur while using the Platform. 

7.7. Users acknowledge that failure to adhere to the terms of this Agreement may cause irreparable damage to Team 11. Therefore, Team 11 shall be entitled, without bond, other security, or proof of damages, to appropriate equitable remedies for any breach of this Agreement, in addition to any other remedies available under applicable law. Community regulations and behavioural standards: 

8.1 .Team 11 may furnish Users with diverse avenues of interaction such as forums, live auditory sessions, live audio dialogue with fellow participants in any Contest, communal assemblies, chat-rooms, or conversational spaces (“Communication Venues”) crafted to facilitate Your engagement with other Users on the Platform. 

8.2 . Team 11 solely furnishes Users with the technological framework for an exchange of information. Team 11 neither instigates, selects the recipient, nor alters any information exchanges between Users via the Communication Venues. Furthermore, Team 11 holds no mandate to and refrains from monitoring these Communication Venues except when mandated to do so under the statutes of Applicable Law. 

8.3 . The User is at liberty to utilise the Communication Venues as provided by the Platform.Team 11 may extend certain supplementary features or Communication Venues to a restricted group of Users at its singular discretion. Users possess no entitlement to lay claim to any Communication Venues on the Platform. 

8.4 . Team 11 may activate auditory sessions and live discourse chambers on the Platform intermittently for Users. These sessions or/and discourse chambers will be orchestrated by other users to (i) orchestrate instructional sessions; (ii) dispense pointers for engaging in Mobile Games; (iii) deliver educational materials; or (iv) conduct other interactive sessions on the Platform. These sessions or/and discourse chambers may exhibit an unrestricted admittance or may be confined to a limited quota of Users at Team 11 ’s exclusive discretion. Users might be mandated to remit an ‘Access fee’ to partake in any of these live sessions or/and discourse chambers hosted by Team 11 on the Platform. The ‘Access Fee’ shall be subject to the imposition of applicable Goods & Services Tax and the Fee collected shall encompass the same. 

8.5 . You acknowledge that, through utilising these Communication Venues, You might encounter communications (comprising in written, verbal, electronic, digital, machine-readable, or alternative formats) that You might deem objectionable. You acknowledge that any content dispatched or manifesting through the Communication Venues is the solitary responsibility of the User(s) transmitting such content and Team 11 bears no liability for any content published on the Communication Channels. 

8.6 . All Users of the Team 11 Platform must adhere to Applicable Law unfailingly while utilizing the Services of the Platform, inclusive of our Community Guidelines (refer to Annexure III for more comprehensive elucidation) and Communication Venues, and must abstain from disseminating or disseminating any content which: (a) infringes upon an Applicable Law, contravenes common decency, or transgresses the general terms and conditions of the Agreement; or (b) infringes upon any trademarks, patents, utility or design patterns, copyrights, trade secrets, or other proprietary rights of third parties; or (c) assumes the identity of any authentic individual, including without limitation Team 11 or any other Team 11 representative or employee; or (d) is lewd, racist, violent, pornographic, of adult nature, or otherwise menacing to the development of minors and adolescents, or of a deleterious disposition; or (e) is of a derogatory, intimidating, threatening, or defamatory disposition; or (f) endeavors to illicitly acquire login information or access to Accounts belonging to other Users; (g) incorporates personal data of third parties without their explicit consent; or (h) endeavors to acquire, abuse, or propagate any other User’s content or non-public personal information; or (i) is commercial, especially promotional, in essence; (j) encourages or advocates gambling or money-laundering. 

8.7 . All Users of the platform of Team 11 are obliged to peruse and comprehensively grasp our Community Guidelines before disseminating any content on our platform. By assenting to the Terms of Use, the Users affirm and recognize that they have perused and comprehensively grasped the terms of the Community Guidelines. Team 11 retains the prerogative to take appropriate and stringent measures against any User contravening such Community Guidelines. 

8.8 . In no event shall Team 11 or its third-party providers be held accountable for any inaccuracies, objections, or omissions in any content or for any detriment or damages of any nature sustained as a consequence of the content published on its Platform. Constraints on your utilisation of the Platform: 

9.1 . You shall refrain from utilising the Platform, or any content therein, for any purpose that contravenes the statutes outlined in this Agreement or under Applicable Law. 

9.2 . You shall abstain from employing the Platform, or any content provided therein, for the following purposes: 9.2.1 . to host, exhibit, upload, amend, publish, transmit, refresh, or disseminate any data that pertains to another individual and to which the User lacks rightful ownership; 

9.2.2 . content that is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, 

9.2.3 . content relating to or advocating money laundering or gambling, or is otherwise illicit in any manner; 

9.2.4 . content that endangers minors in any form; 

9.2.5 . content that violates any patent, trademark, copyright, or other proprietary rights; contravenes any prevailing Applicable Law;

 9.2.6 . content that deceives or misguides the recipient about the source of such communications or conveys any information that is highly offensive or threatening in nature; 

9.2.7 . content that assumes the identity of another individual; contains malicious software or any other computer code, files, or programs intended to disrupt, dismantle, or restrict the functionality of the Platform or any other computer resource; 

9.2.8 . content that threatens the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign states, or public order, or incites to the commission of any cognizable offence or obstructs investigation of any offence or is disrespectful to any other nation; threatens public health or safety; promotion of cigarettes or any other tobacco products or consumption of intoxicant including alcohol and Electronic Nicotine Delivery System (ENDS) and similar products that facilitate nicotine delivery except for the purpose & in the manner and to the extent, as may be sanctioned under the Drugs and Cosmetics Act, 1940 and Rules made thereunder; threatens critical information infrastructure. 

9.3 . You shall not distribute, sublicense, rent, publish, sell, transfer, or otherwise make available to third parties the Platform or any component or content thereof without the consent of Team 11. 

9.4 . You shall not circumvent or disable any digital rights management, usage rules, or other security features of the Platform; erase, modify, or obscure any proprietary notices (including copyright notices) on any portion of the Platform; and refrain from utilising the Platform in a manner that threatens the integrity, performance, or accessibility of the Platform. 

9.5 . You shall refrain from attempting or engaging in any activity that may: 

9.5.1 . decipher, decompile, or otherwise extract the source code related to the Platform or any segment thereof, unless expressly permitted by Team 11 in writing or mandated by the Applicable Law; 

9.5.2 . employ any automated tool, such as a robot, spider, or retrieval application, to retrieve or index any segment of the Platform or its content; 

9.5.3 . gather information about Users for any unlawful purpose; 

9.5.4 . fabricate any Account through automated means or under false pretences for utilising the Platform; 

9.5.5 . transmit any viruses, worms, flaws, trojan horses, or any items of a harmful nature through the Platform; 

9.5.6 . employ the Platform in a manner that could impair, overload, or otherwise impede, or undertake any action detrimental to, any of the servers, networks, computer systems, or resources linked to any of the servers connected, directly or indirectly, to the Platform, or disrupt any other Users’ utilisation and enjoyment of the Platform; 

9.5.7 . engage in any form of denial of service (DoS, DDoS) attack or any other malicious activity on the Platform or; disrupt or burden excessively or excessively burden, or interfere with or attempt unauthorised access to the Platform or any part thereof or any User of the Platform; 

9.5.8 . falsify headers or manipulate identifiers to conceal the origin of any content transmitted through the Platform; and/or 

9.5.9 . obtain any materials or information through any means not intentionally made available, in the opinion of Team 11, through the Platform. 

9.6 . You shall refrain from assuming the identity of another individual or impersonating, guiding, or hosting on behalf of, or falsely representing Your affiliation with any individual or entity, including, but not limited to Our officials, employees, agents, partners, affiliates, dealers, and franchisees. 

9.7 . If Team 11 detects any fraudulent activity from Your User Account, suspected fraudulence on the Platform, or if You are found colluding or participating in any fraudulent activity on the Platform in any manner, then You shall be barred from the Platform. Fraudulent activity shall also encompass any activity found to be in collusion with or in coordination with any other User account in violation of these Terms of Use. 

9.8 . Team 11 reserves the right to deactivate or erase Your Account and all related information therein and forfeit related Balances and/or take any other suitable action, at our sole and absolute discretion, in the event of any fraudulent, illegal, or suspicious activities from Your Account on the Platform. 

9.9 . Any deductions or forfeiture of Balances from Your Account shall be executed at Our sole and absolute discretion and shall not render Team 11 liable in any manner. We may elect to provide a right of appeal to the User following the deletion, closure, or forfeiture of balances in his/her Account. However, such right shall be extended at the sole and absolute discretion of Team 11, and the User shall not assert such right or any other recourse from Team 11. 

9.10 . Indemnification: You shall defend, indemnify, and hold Team 11, and its officers, directors, employees, representatives, and agents harmless from and against any claims, actions, demands, liabilities, judgments, and settlements, including without limitation, reasonable legal fees that may arise from or are alleged to arise from (a) Your use of the Platform or any content therein, including Mobile Game; or (b) Your breach of any rules, regulations, and/or orders under any applicable law. 

9.11 . You are also accountable for any breach of Your obligations under the Agreement and/or for the consequences of any such breach. Termination 

10.1 . Your access to the Platform may be terminated if: 10.1.1 . You voluntarily uninstall the Platform from Your device; 10.1.2 . You knowingly or unknowingly cause direct or indirect breach, as ascertained by Team 11, of these Terms of Use or Privacy Policy as a whole or in part; or 10.1.3 . You do not pay the requisite fee, if any, should Team 11 charge for use of the App. 

10.2 . We may have to terminate Your access to the Platform if: 10.2.1 . We are required to do so by law (for example, where the access to and/or provision of the Platform to You becomes unlawful); 10.2.2 . The third-party Person, if any, with whom We offered the Platform to You has terminated its relationship with Us or ceased to offer the related services to Us or to You; 10.2.3 . The provision of Platform to You is no longer commercially viable or feasible for Us; or 10.2.4 . You are a repeat infringer of this Agreement. 

10.3 . We may terminate this Agreement at any time, with or without notice, and may disable Your access to the Platform and/or bar You from any future use of the Platform. 

10.4 . You may terminate this Agreement at any time by terminating Your access to the Platform. However, certain obligations of Yours under this Agreement shall continue to prevail even on such termination. 

10.5 . When this Agreement comes to an end, all of the legal rights, obligations, and liabilities that You and Team 11 have benefited from, been subject to (or which have accrued over time whilst the Agreement has been in force), or which are expressed to continue indefinitely, shall be unaffected by this cessation, and shall continue to apply to such rights, obligations, and liabilities indefinitely. Disclaimers 

11.1. No guarantees: The information provided via the Platform might contain technical inaccuracies or typographical errors. Team 11 reserves the right to make changes or enhancements to the Platform at any time. The information or any content available on the Platform is provided “as is” and “as available” without any warranties, expressed or implied, to the fullest extent permitted by Applicable Laws, including but not limited to: 11.1.1. any implied warranty of merchantability or fitness for a particular purpose; 11.1.2. the uninterrupted or error-free availability of the Platform’s contents; 11.1.3. the correction of any defects on the Platform; 11.1.4. continuous availability of the Platform or availability at all times; 11.1.5. successful execution of installation or uninstallation choices related to the Platform; 11.1.6. Your personal capability to utilise the Platform; 11.1.7. Your satisfaction with the Platform’s use; 11.1.8. the accuracy of data provided by the Platform; 11.1.9. the security and privacy of Your data; 11.1.10. the correction of all bugs or errors related to the Platform; 11.1.11. compatibility of the Platform with all devices and networks; 11.1.12. the suitability of the Platform for a particular purpose or use; 11.1.13. accessibility of the Platform and its contents in every location; 11.1.14. perpetual security and absence of vulnerabilities in the Platform worldwide. 

11.2. Team 11, its officers, directors, employees, affiliates, agents, and any other service provider(s) involved in providing access to the Platform under this Agreement shall not be liable for any acts or omissions, including those of third-party entities, including vendors participating in Team 11’s offerings to You, or for any unauthorised interception of data or breaches of this Agreement attributable in part to the acts or omissions of third-party entities, or for damages resulting from the operation of systems, equipment, facilities, or services provided by third-party entities interconnected with Team 11. 

11.3. The Platform may contain links to other mobile applications and/or websites (some of which may be automated search results) that may contain objectionable, unlawful, or inaccurate materials. We do not endorse or support these links or the products and services they provide; these links are provided for Your convenience only. We are not responsible or liable for the content or accuracy of such links. 

11.4. We reserve the right to cease provision of the Platform (or any part thereof), permanently or temporarily, to You or to Users in general, or may modify or change the nature of the Platform and/or these Terms of Use at Our sole discretion, without any prior notice to You. Your use of the Platform following any such modification constitutes Your deemed acceptance to be bound by the Agreement (or as it may be modified). 

11.5. You agree that You are responsible for all data charges incurred through Your use of the Platform. 

11.6 . Sponsored Content: 11.6.1 . You agree and acknowledge that Team 11 may, pursuant to its engagement with certain Sponsored Content Partners, place certain Sponsored Content on, about, or in conjunction with the other content within the Platform. The manner, mode, and extent of display of such Sponsored Content are subject to change without specific notice to You. We don’t promise to but will try Our best to give You prior notice in this regard. 11.6.2 . The content displayed on the Platform is for Your non-commercial and personal use. However, Sponsored Content Partners may use the Platform to display their respective Sponsored Content for commercial purposes. You are not allowed to copy, reproduce, alter, modify, create derivative works of, or publicly display any content displayed on the Platform. 

11.7 . Limitation of liability: Your use of the Platform, or any content, including Mobile Game, available thereof is entirely at Your own option and risk and We shall be held harmless and not be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, monetary or any other damages, fees, fines, penalties or liabilities whatsoever arising out of or relating to Your use of the Platform or any content thereof, including Mobile Game. To the maximum extent permitted by Applicable Law, Our total liability to You for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the Balance in your Account. 

11.8 . You may terminate Your access to the Platform if You are not satisfied with the Platform or any Mobile Games. 

11.9 . Force Majeure: Team 11 shall not be liable for any damages whatsoever arising out of Force Majeure Event or other similar circumstances, directly or indirectly to the Users as a result of playing Mobile Games or using the services offered by Team 11 on the Platform. A Force Majeure Event is a real or potential labour disputes, governmental actions, war or threat of war, sabotage, civil unrest, demonstrations, fire, storm, flooding, explosion, earthquake, provisions or limitations of materials or resources, inability to obtain the relevant authorization, accident, and defect in electricity or telecommunication network that affects the Company’s ability to offer the services or/and the Mobile Games on the Platform. Force majeure or other event beyond Team 11’s control hindering, delaying, or complicating the maintenance of the Platform entitles Team 11 to suspend or limit the Platform until further notice. Jurisdiction and Conflict Resolution 

12.1 . The Platform may be managed and operated within any jurisdiction and shall be subject to the laws prevailing in that jurisdiction where they are managed and operated by the User. In the event of Your utilisation of the Platform from any location, it is incumbent upon You to adhere to the local statutes applicable to You. 

12.2 . Any and all disputes arising from or pertaining to this Accord, including the construal and validity of its terms and the respective entitlements and obligations of the parties involved, shall be resolved via arbitration. The arbitration process shall be governed by the Arbitration & Conciliation Act, 1996 (India) or any subsequent amendments/alterations thereto currently in force. 

12.3 . The arbitration sessions shall take place in Bangalore, Karnataka and shall be presided over by a sole arbitrator designated by Team 11, whose determinations shall be conclusive and binding on all parties concerned. 

12.4 . Save for the arbitration stipulation, exclusive jurisdiction over matters arising from this Accord shall rest with the courts situated in Bangalore, Karnataka. English shall serve as the language for the arbitration proceedings. 

12.5 . You and Team 11 acknowledge that any legal cause arising from Your usage of the Platform must be initiated within 3 (three) months subsequent to the occurrence of such cause or the moment You become cognizant of the facts instigating said cause, whichever is later. Failure to comply will result in the permanent preclusion of such cause of action. Termination of Account and Personal Information 

a) You reserve the right to terminate your Account, along with any personal information provided, at any given time by accessing the “Delete Account” feature within the Team 11 Pro mobile application (accessible by selecting the Hamburger icon located in the upper left corner, followed by clicking on the Profile icon, and then selecting the top right More Options menu). Employ this navigation sequence in the Team 11 Pro mobile application: Hamburger Menu (Top Left) –> Profile –> Menu option (Top Right) –> Delete Account. Should you encounter any obstacles in initiating the account deletion request, inclusive of the deletion of any personal information provided, please reach out to us at community@team11app.in. 

b) Upon opting for Account Deletion on the Platform, we shall process said request as per the timeline communicated to you at the time of submission of the Account Deletion request. In all instances, confirmation of our acceptance of the Account Deletion request shall be provided within 12 hours of its submission, with deletion of Your Account occurring within 15 days of acceptance. 

c) It is important to note that Account Deletion, including the deletion of any personal information associated with your account, is irreversible. Once executed, the deletion of your Account cannot be undone, irrespective of any subsequent desire to return to the Platform or any accidental deletion of the Account, including instances of account compromise. 

d) Any Winnings remaining unclaimed in your Account upon deletion shall be forfeited – it is imperative to withdraw any sums from your Account balance prior to initiating the Account Deletion process; 

e) The following delineates the outcome of Your Content post-deletion of your Account, in conjunction with our Privacy Policy: 

● All Bonus Coins accrued in your Account shall expire; 

● For Cash Players, any remaining funds in your Account balance at the time of deletion shall be refunded to the original payment method within 15 (fifteen) working days post-deletion of your Account. It should be clarified that should the Payment Information linked to your Account (such as credit card details) have lapsed, such remaining funds shall be relinquished to us. It is advisable to update Payment Information before submitting a deletion request; 

● With regard to (ii) above, any balance (inclusive of Bonus Coins, Cash Prizes) in Your Account at the time of deletion shall lapse upon deletion of your Account; 

● Records of transactions conducted within your Account, including KYC verification particulars and withdrawal beneficiary details, may be retained in accordance with Applicable Laws, including for purposes stipulated in the section on ‘Notices’, and in collaboration with law enforcement agencies pursuant to ‘Team 11 Community Guidelines’; and 

● Your gaming history may be preserved in accordance with Applicable Law, including for purposes outlined in ‘Team 11 Community Guidelines’. Grievance Officer: In accordance with the Information Technology Act 2000 and rules made thereunder, we have appointed a Grievance Officer to address your concerns regarding data safety, privacy, and any platform usage issues, including complaints against other users. We commit to resolving these issues within thirty days of receiving them. You may contact our Grievance Officer at the following details: Email: legal@team11app.in Compliance Officer: We also have a Compliance Officer responsible for ensuring that the games offered on our platform comply with applicable gaming laws. You may reach out to our Compliance Officer using the following details: Email: legal@team11app.in Referral Program: 

● Team 11 may offer referral programs (“Referral Program”) on the platform to allow all its users to receive rewards in the form of Team 11 Tokens or cash for each player they refer to play on the platform. 

● All active users of the platform are eligible to participate in the Referral Program, except in cases where an account has been suspended or otherwise disallowed by Team 11 from participation. 

● Only ‘successful referrals’ will be counted and eligible to receive the rewards. A successful referral occurs when a new user registers on the platform and completes the sign-up process by clicking on the referral link of the referrer or by inputting the referrer’s unique referral code. 

● Criteria for using the rewards: The user will be able to use only a certain percentage of the cumulative rewards (as permitted by Team 11 from time to time) reflecting in his/her account to join any of the upcoming tournaments on the platform. 5. Additional Terms Applicable to All Referral Programs: 

1. The character and worth of benefits to be granted will be determined by the Referral Program provided by Team 11 at any particular juncture to an individual User. 

2. Referral links will be automatically generated from each User’s Account on the Platform. 

3. Rewards and their varieties are susceptible to modification at Team 11’s discretion without prior notification. 

4. Users discovered to be engaging in fraudulent activities will be banned from the Team 11 platform. 

5. The value or type of reward is contingent upon the applicable incentive on the day a user’s referral registers on the platform. 

6. A user has the capability to refer up to 1000 friends. 

7. Team 11 reserves the authority to modify rules and regulations without prior notice. For any further queries, please reach out to Customer Support. 6. Disqualification from Referral Programs: 1. Users will not be credited for referring themselves by creating multiple Accounts. 2. Team 11 reserves the authority, at its sole discretion, to suspend or disqualify an Account from the Referral Program or cancel the referral Rewards. 7. Taxation: Users bear the responsibility for paying any and all taxes or commissions linked to the Rewards earned through the Referral Programs on the Platform. Team 11 retains the right to deduct taxes as appropriate and as mandated under relevant laws. Special rules and principles for Team 11 SuperTeam/Team 11 Fantasy: 

1. In conjunction with the Mobile Games developed by Third Party Game Developers, Team 11 offers fantasy sports to users on the Platform (“Team 11 SuperTeam / Team 11 Fantasy”). Team 11 SuperTeam/Team 11 Fantasy is a brand owned and operated by Team 11. It is an online-based fantasy sport that enables users to assemble their team comprised of real players engaging in genuine sporting competitions. Users participate in Team 11 SuperTeam/Team 11 Fantasy by leveraging their knowledge and skill of the underlying actual sport. 

2. Rules for Team 11 SuperTeam / Team 11 Fantasy: 

2.1. Team 11 SuperTeam / Team 11 Fantasy is an online fantasy sports contest where users are encouraged to pay money to partake in the game, granting them access to construct and act as owners of online teams (comprising real players or teams) that compete against online teams of other users, with results calculated based on statistics generated by the real individual sportspersons in specific designated professional sporting matches. 

2.2. Users can engage in a Contest with other users without any participation restrictions, unless stated otherwise in the Rules or the Agreement. Users can participate by selecting any of the upcoming Contests linked to any current or upcoming real-world event. 

2.3. All users, while selecting a fantasy team (“Fantasy Team”) for any match, are provided with the same budget. Any alterations in the budget shall be applied uniformly for all players. All users must select from the same list of players and are bound by the same rules while composing their respective teams. This implies that all users have identical maximum/minimum limits on the number of batsmen, bowlers, wicket-keepers, and all-rounders, and limits are equally placed on the number of players that can be selected from a specific real-life team. 

2.4. Users can make adjustments to their Fantasy Teams until the registration deadline for the Contest. Users can create a Fantasy Team based on the credits they select. Users can select a maximum of 7 players from one playing side team. Users can create up to a maximum of 6 unique teams for a single Contest. 

2.5. Fantasy Teams are awarded points based on the real-life sport’s players’ performances at the conclusion of a designated match, match tournament of the Contests. The participants whose Fantasy Teams achieve the highest aggregate scores in the Contests shall be declared winners. In certain pre-specified Contests, there may be more than one Winner, and the distribution of prizes to such Winners will be in increasing order of their team’s aggregate score at the end of the designated match of the Contests. 

2.6. Users will not be provided with the opportunity or option to auto-complete or auto-fill their teams and/or responses within the Contest. 

2.7. The ranks and credits of players fluctuate during a contest as the players perform in the real-life match. The Fantasy Team continues to earn points for Users’ chosen players’ performances. The points status displayed next to Users’ total points indicates if the match is in progress or completed. 

2.8. Team 11 shall ensure that all Contests offered to the users participating in Team 11 SuperTeam are competitive and incorporate principles of fair-play. Team 11 is dedicated to ensuring the utmost levels of fairness and competitiveness in its Team 11 SuperTeam/Team 11 Fantasy. Rules for Fantasy Pro under Team 11 SuperTeam / Team 11 Fantasy: 

3.1. Every user has the opportunity to earn additional rewards beyond their regular winnings in a specific Contest on the Platform (“Additional Winnings”) while participating in Team 11 Fantasy. This is facilitated through Fantasy Pro, an integral component of the Team 11 Fantasy ecosystem, aimed at enhancing the competitiveness of the game by providing players with more opportunities to showcase their strategic abilities. 

3.2. ‘Fantasy Pro’ on Team 11 allows each user participating in a Contest to utilise a Fantasy Team created by another player, based on their expertise and skill in Team 11 Fantasy. This process is explained below: 

● Registration: Player A and Player B register for a football match between India and New Zealand (“Contest”) by paying the Team 11 Platform fee. After successful registration, Player A creates their Fantasy Team to participate in the Contest. 

● ‘Buy’: To earn additional winnings, Player A (“Proposer”) decides to offer their Fantasy Team (“Traded Team / Trade”) to be shared with other participants in the Contest in exchange for some minimum Additional Winnings. 

● ‘Bid’*: Players registered in the Contest, intending to participate with Player A’s team (as Player A frequently features in leaderboards), offer Additional Winnings for Player A’s team. The highest Additional Winnings offered by Player B result in Player B being declared the new owner of Player A’s team. A contender can modify or withdraw their offer of Additional Winnings before it is accepted by the Proposer. Player B’s offer becomes invalid if Player C offers a higher amount of Additional Winnings to Player A. 

● ‘Sell’*: Player B (“Contender”) successfully acquires Player A’s team by completing the payment of the offered Additional Winnings. The Traded Team is then re-registered to Player B’s account. 

● Participation in the Contest: Player B can now participate in the Contest with the team copied from Player A. Player A, upon being declared the winner of the Additional Winnings, will exit the Contest with the earned Additional Winnings only. *The terminology used is for promotional purposes and to aid players’ understanding. For legal purposes, Fantasy Pro does not involve the transfer of digital assets or monetary transactions between players. It is an additional in-game feature designed to enhance the competitive environment and allow players to showcase their strategic prowess. 

3.3. Sharing window: Players can propose or copy Traded Teams only between the start and conclusion of the Contest. Sharing will be disabled when the Contest transitions to the ‘Results’ tab. 

3.4. Platform Fee: For each Fantasy Pro transaction, Team 11 will impose a Platform Fee for the service rendered by removing the Traded Team from the Proposer’s account post-verification of relevant details and re-registering it in the Contender’s account. 

3.5. In Contests where a player can register with multiple teams, a player can propose each of the registered teams created by them. For instance, if a Contest allows each player to register with up to 3 teams, Player A can create and propose each of the 3 teams by inviting Additional Winning offers. 

3.6. Any applicable taxes, levies, or duties on material prizes, including Additional Winnings, shall be borne by the Proposer of the Traded Team. Based on TDS (tax deducted at source) Rules for any game winnings in India, 31.2% TDS should be deducted on any Additional Winnings above Rs.10,000/- for a single Traded Team. 

4. GAME OF SKILL 

4.1. Team 11, in offering the Team 11 SuperTeam/Team 11 Fantasy game on the Platform, meticulously adheres to all central and state legislations in India to ensure comprehensive user protection. Team 11 SuperTeam/Team 11 Fantasy is meticulously crafted to align with all applicable statutes and regulations in India. 

4.2. Team 11 SuperTeam/Team 11 Fantasy available on the Platform is categorised as a ‘game of skill’. Drawing from the precedents established by the judgments of the Punjab and Haryana High Court in Varun Gumber v. Union Territory of Chandigarh and the Bombay High Court in Gurdeep Singh Sachar v. Union of India and Others, games like Team 11 SuperTeam/Team 11 Fantasy are acknowledged as games of ‘mere skill’. The outcome is not contingent upon the success or failure of any specific real-world team, but rather hinges on the performance of each player chosen by a user. This process demands considerable skill, judgement, and discretion, relying heavily on one’s superior knowledge of the relevant sport, prudent judgement, and attention. 

4.3. Classified as a game of skill, fantasy sports such as Team 11 SuperTeam/Team 11 Fantasy do not contravene the Public Gambling Act, 1867, and are thereby exempted from certain Indian gambling legislations. Nevertheless, users should be aware that due to legislative constraints in Restricted States, users situated in such regions are prohibited from engaging in Team 11 SuperTeam/Team 11 Fantasy. Team 11 Rummy and Poker In providing the Team 11 Rummy and Poker game on the Platform, Team 11 meticulously ensures compliance with all central and state legislations in India to safeguard user interests. Team 11 Rummy and Poker are intricately designed to align with all relevant statutes and regulations in India. Team 11 Rummy available on the Platform is categorised as a ‘game of skill’. Citing a 1967 Supreme Court judgement in State of Andhra Pradesh v. K. Satyanarayana, Rummy is recognized as a game of mere skill, and playing it does not constitute gambling. Over the past several decades, various High Courts have reiterated the apex court’s decision, affirming that law enforcement authorities cannot intervene in Rummy games played with stakes. In 1996, a three-judge bench of the Supreme Court reaffirmed its 1967 ruling, stating that games involving a significant and predominant degree of skill fall under the definition of ‘games of mere skill’. By virtue of its classification as a game of skill, Rummy and Poker do not violent the Public Gambling Act, 1867, and are thereby excluded from the purview of most state gaming legislations. Nonetheless, users should note that due to legislative or court-imposed restrictions in Restricted States, users located in such regions are prohibited from participating in Team 11 Rummy and Poker. SPECIAL TERMS FOR TEAM 11 RUMMY 

● Alongside the Mobile Games developed by Third Party Game Developers, Team 11 offers 13-card Rummy to its users (‘Team 11 Rummy’). 

● TERMS FOR TEAM 11 RUMMY 

2.1. Team 11 Rummy is a traditional 13-card rummy game provided to its users. The standard rules of the game are applicable to Team 11 Rummy. 

2.2. Users can engage in Multiplayer Contests or Tournaments with other Users without any participation restrictions, unless explicitly stated otherwise in the Rules or the Agreement. 

2.3. Collusion is strictly prohibited in Team 11 Rummy. If we identify that you and other users are collaborating in games and tournaments by forming a team, it will lead to the termination of your account and the accounts of all participants involved in forming the team. By agreeing to this Term, you acknowledge that you will refrain from participating in team formation or communicating with other players for such purposes. If you are found to be engaged in such activities, we reserve the right to freeze funds in your Team 11 account and conduct further investigations to determine the extent of any undue advantage gained by you and others, and to terminate and close your account without prior notice. 

2.4. If we have reasonable grounds to suspect that you are employing fraudulent methods in violation of the Terms of Use, or using multiple IDs in breach of the Terms of Use, we reserve the right to disqualify you, suspend your account, restrict your access to the Website, and withhold any prizes you may have won. By using the platform, you hereby acknowledge and agree to these terms. 

2.5. Except for the Restricted States of Assam, Odisha, Nagaland, Sikkim, Meghalaya, Andhra Pradesh, Tamil Nadu, and Telangana, Team 11 Rummy is presently accessible to individuals residing in other states. We retain the right to revise the list of Restricted States for Team 11 Rummy as necessary, in accordance with Applicable Law or court rulings. SPECIAL TERMS FOR TEAM 11 POKER 

● Alongside the Mobile Games developed by Third Party Game Developers, Team 11 offers No Limit Hold’em, Pot Limit Omaha, and other variations of poker to its users (‘TEAM 11 POKER’). 

● TERMS FOR TEAM 11 POKER 

2.1. Team 11 Poker comprises a blend of No Limit Hold’em, Pot Limit Omaha, and other poker variants, adhering to standard game rules. 

2.2. Users have the liberty to engage in Multiplayer Contests or Tournaments with other Users without any inherent restrictions on participation, unless explicitly specified otherwise in the Rules or the Agreement. 

2.3. Apart from the Restricted States of Assam, Gujarat, Odisha, Andhra Pradesh, Telangana, Tamil Nadu, Meghalaya, Nagaland, and Sikkim, or any other Indian state that legally restricts Poker, Team 11 Poker is presently accessible to individuals residing in other states. We retain the right to update the Restricted States for Team 11 Poker as necessitated by Applicable Law or court rulings. 

2.4. Collusion, utilisation of External Player Assistance tools/HUDs, Running Automatic players (Bots), Chip–Dumping, or any other forms of fraudulent behaviour are strictly prohibited. 

2.5. Should we detect, at any point, reasonable grounds to suspect that You have engaged in fraudulent practices contrary to the Terms of Use herein, or that You have employed multiple IDs in breach of the Terms of Use, We reserve the right to debar You, suspend Your account, restrict Your access to the Website, and withhold any prizes You may have earned. By using the platform, you hereby acknowledge and consent to these actions. Special Rules for Team 11 Ludo Win 1. In a 1v1 game, each player shall have precisely 24 (twenty-four) moves throughout one game duration. In a 1v2 or 1v3 game, each player shall have exactly 18 (eighteen) moves during one game session. The number of spaces moved by players during their respective turns shall be chosen from a predefined set of numbers ranging from 1 to 6. 2. The numbers displayed in the reel and the sum of these numbers shall remain consistent for all players. In Ludo Win, the term “Reel” pertains to the sequence of numbers presented to the players. 3. During a single game, the numbers 1 to 6 can appear a maximum of seven times on the number board. Each number carries an associated probability of showing up during the course of a single game. Phase of the game Number Probability During first N/2 moves 1% 5% 2 5% 3 15% 4 25% 5 25% 6 25% During last N/2 moves 1 16.67% 2 16.67% 3 16.67% 4 16.67% 5 16.67% 6 16.67% 4. In a single game, numbers 1 through 6 have the potential to appear between 0 and 7 times. However, no number can exceed a maximum occurrence of 7 during the entirety of the game. Special Terms for Beta Games Occasionally, Team 11 may introduce games in a “beta,” or any other developmental release form (hereinafter referred to as “Beta Games”). By participating in a Beta Game, you acknowledge and agree that: 

● Any Beta Game is still under development, unfinished, and may contain bugs, and that such Beta Game may not function as intended or at all. 

● Technical support may be provided by Team 11 at its discretion; however, Team 11 is not obligated to offer any support related to the Beta Game, nor provide patches, updates, new releases, or new versions of the Beta Game. 

● Team 11 reserves the right to terminate the Beta Game at any time at its sole discretion and may never release it for general availability. 

● During the Beta Game, you may accrue points, equipment, or other value or status indicators. This data may be reset at any time during the testing phase or upon completion of the Beta Game’s testing phase. Feedback: You may be requested to provide suggestions, comments, reports of noticeable bugs, and other feedback regarding the Beta Game (“Feedback”). By providing Feedback, you grant Team 11 a worldwide, exclusive, transferable, perpetual, irrevocable, royalty-free, fully paid-up right to: 

● Utilise, reproduce, modify, and create derivative works of the Feedback as part of any Team 11 product, technology, service, specification, or documentation. 

● Publicly perform or display, import, broadcast, transmit, distribute, licence, offer to sell and sell, rent, lease, or lend copies of the Feedback (and derivative works thereof and improvements thereon). 

● Sub-license to third parties the aforementioned rights, including the right to sublicense to further third parties. Limitation of Liability: NEITHER TEAM 11 NOR ITS SUBSIDIARIES OR AFFILIATES SHALL BE HELD LIABLE IN ANY WAY FOR LOSS OR DAMAGE ARISING FROM THE BETA GAME, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, SOFTWARE GLITCHES OR MALFUNCTIONS, OR ANY OTHER DAMAGES OR LOSSES. FURTHERMORE, TEAM 11 SHALL NOT BE LIABLE IN ANY WAY FOR THE LOSS OR DAMAGE TO PLAYER ACCOUNTS, STATISTICS, OR USER PROFILE INFORMATION STORED BY THE BETA GAME. TEAM 11 SHALL NOT BE RESPONSIBLE FOR ANY INTERRUPTIONS OF SERVICE, INCLUDING, BUT NOT LIMITED TO, ISP DISRUPTIONS, SOFTWARE FAILURES, OR ANY OTHER EVENT THAT MAY RESULT IN A LOSS OF DATA OR INTERRUPTION OF SERVICE. IN NO EVENT WILL TEAM 11 OR ITS SUBSIDIARIES OR AFFILIATES BE LIABLE TO YOU FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES. Anti-Money Laundering Policy This Anti-Money Laundering Policy (“AML Policy”) underscores the Company’s dedication to combating money laundering, terrorism financing, and associated illegal activities. It outlines the Company’s protocols and measures implemented to ensure that the Services provided by the Company are not utilised by Users to facilitate criminal offences or violate any Applicable Laws, including but not limited to the Prevention of Money Laundering Act 2002 and the Unlawful Activities Prevention Act 1967. Although the Company does not fall under the category of entities obligated to adhere to the procedures outlined herein as per the aforementioned laws, the Company has developed this AML Policy to promote transparency in activities carried out through the Account and to deter money laundering and other illicit activities on the Platform in alignment with the intent of the law. This AML Policy is applicable uniformly to any User intending to utilise the Services or benefit from the use of the Platform and should be considered an integral part of the Terms of Use. It is essential that you review this AML Policy before using the Platform or providing any personal information. By utilising the Platform, you explicitly consent to abide by the Terms of Use and, consequently, this AML Policy. 

Definitions 1.1. “Beneficial Owner” refers to: In the case of companies, the natural person who holds ownership of more than 25% (twenty-five percent) of the shares; is entitled to over 25% (twenty-five percent) of the profits; or has the authority, directly or indirectly, to appoint or elect more than half of the board of directors of such company, as applicable. In the case of partnership firms/limited liability partnerships, the natural person who holds ownership of over 15% (fifteen percent) of the capital; or is entitled to over 15% (fifteen percent) of the profits of such firm, as applicable. 

1.2. “Identification Document(s)” include: (i) Permanent Account Number (PAN) card; (ii) Passport; (iii) Driving License; (iv) Government-issued identity cards; or (v) any other document as notified by the Company from time to time. “Regulated Entity” refers to banks, financial institutions, or intermediaries mandated by law to maintain records under the provisions of the Prevention of Money-laundering (Maintenance of Records of the Nature and Value of Transactions, the Procedure and Manner of Maintaining and Time for Furnishing Information and Verification and Maintenance of Records of the Identity of the Clients of the Banking Companies, Financial Institutions and Intermediaries) Rules, 2005 (“Verification Rules”). 

1.3. “Suspicious Transactions” encompass the following activities, whether attempted or executed: (i) Terrorist financing: transactions that, to a person acting in good faith, appear to involve the collection of funds, in full or in part, by any terrorist or related organisation, or for carrying out activities related to terrorism or terrorist acts; (ii) Unusually Complex: transactions that, to a person acting in good faith, appear to be structured in a manner of unusual or unjustified complexity; (iii) Mala-fide Purpose: transactions that, to a person acting in good faith, appear not to have been transacted for bona fide purposes or lack a sound economic rationale. (iv) Money Laundering: transactions that, to a person acting in good faith, appear to involve proceeds of any offence listed in the Schedule to the Prevention of Money Laundering Act, 2002. 

1.4. Capitalised terms used herein, but not defined, shall have the meanings given to them in our Terms of Use. 

2. AML Policy Is Part Of Our Terms – This AML Policy is incorporated within and forms part of, and is to be read along with the Terms of Use (“Terms of Use”). 

3. Policy Changes – The Company reserves the right to change and update this AML Policy periodically. Such changes may be made without prior notice, but they will only apply to future activities and information, not retroactively. Users are encouraged to review this AML Policy whenever accessing the Platform. 

4. Your Obligations 

4.1 You acknowledge that it is your responsibility to ensure compliance with the terms and conditions outlined in this AML Policy and agree not to use the Services and the Platform in any manner that results in committing/attempting to commit any criminal offences. 

4.2 You must ensure that any personal information and/or Identification Documents submitted by you belong to you. 4.3 You must update any information provided by you based on your Identification Documents within 30 (thirty) days of any change or modification thereof. 

4.4 If you are acting on behalf of a juridical person, you must identify the Beneficial Owner and assist in verifying the identity of such Beneficial Owner and any individual who purports to act on behalf of such juridical person. 

5. Purpose of this Policy – To mitigate risks related to money laundering and other illegal activities, the Company intends to implement this policy, which includes the following elements: (i) Customer Acceptance and Verification Terms; (ii) Risk Management Procedure; and (iii) Transaction Monitoring Terms. 

6. Customer Acceptance and Verification Terms 

6.1. The Team 11 Platform is accessible only to individuals who meet the eligibility criteria outlined in our Terms of Use. Users can engage in any services provided by this Platform only after completing the registration process as specified in our Terms of Use. 

6.2. Users may deposit or withdraw funds from their Team 11 Account only through an account held with a Regulated Entity. It is clarified that only Users whose accounts with the Regulated Entity have been verified in accordance with the Verification Rules may deposit or withdraw funds from their Team 11 Account. 

6.3. Users are also required to undergo a Know Your Customer (KYC) verification process and account validation process when withdrawing winnings from their Account, as outlined in the Terms of Use. For KYC verification, the Company will rely on appropriate third-party service providers to authenticate the provided Identification Documents and other details. Users must ensure compliance with KYC requirements applicable to them with such third-party service providers (including payment partners) on the Platform. 

6.4. Despite the above, Team 11 reserves the right to request additional information from Users, including Identification Documents.

 6.5. The Company may, at its discretion, refuse to open a new Account, terminate an existing Account with prior notice, or decline to process any transactions on the Platforms if it cannot ensure compliance with this AML Policy. This may be due to non-cooperation by the User or unreliable or unverifiable details provided by the User to the Company’s satisfaction. 

7. Risk Management Procedure 

7.1. The Company may classify its Users, including you, into low, medium, or high-risk categories after conducting an appropriate risk assessment based on factors such as: (i) Adequacy of identification information submitted by the User; (ii) User’s social and/or financial status; (iii) Nature of User’s business or vocational activities; or (iv) Guidance notes from governmental and intergovernmental organisations. 

7.2. You acknowledge that the Company will maintain the confidentiality of your risk categorization and related data to preserve the integrity of the risk management procedure. You are not entitled to request disclosure of your risk categorization. However, the Company may disclose User risk categorization data to competent enforcement authorities if it suspects or finds that a User has engaged in or is likely to engage in any Suspicious Transactions. 

8. Transaction Monitoring Terms 

8.1. The Company regularly monitors all transactions conducted or attempted from the Account, utilising both manual oversight and software-based algorithms. This monitoring aims to promptly identify and flag specific transaction types, including but not limited to: (i) Transactions of high value, as specified by Team 11 or required by Applicable Law; (ii) Repetitive transactions of low value, as specified by Team 11 or required by Applicable Law; and (iii) Suspicious Transactions. 

8.2. The Company may conduct necessary investigations from time to time to identify and scrutinise transactions inconsistent with a User’s risk profile, sophistication, and expected usage pattern, as determined in accordance with Clause 7 (Risk Management Procedure) above. 

8.3. The extent of monitoring will vary based on factors such as each User’s risk profile. 

9. Maintenance of Records- The Company will maintain and retain the following records: (i) Transaction records for all Platform transactions for a minimum of 3 (three) years from the transaction date. (ii) Records of transactions identified under Clause 8 (Transaction Monitoring Terms) above for a minimum of 3 (three) years, including details such as transaction nature, value, parties involved, and remittance date. (iii) User identification records during the existence of the Account and for at least 3 (three) years after Account termination. (iv) Records of any communication or interaction between Team 11 (including its employees, agents, staff, or affiliates) and any third party in an official capacity or with business relationships, directly or indirectly, in any form, whether oral or written, for purposes determined by Team 11. 

10. Compliance, Disclosure, and Notices 

10.1. Team 11 may, at its discretion, share information regarding transactions identified under Clause 8 (Transaction Monitoring Terms), including identification details of Users, or any other information required by the Applicable Law, with relevant enforcement authorities. 

10.2. To enhance transaction integrity and transparency on the Platform, Users are encouraged to report any information pertaining to Suspicious Transactions or transactions deemed dubious to our Grievance Officer by contacting them at legal@team11.com. 

10.3. For compliance with this AML Policy and/or the Applicable Law, Team 11 may need to send notices to Users. Such notices will be sent to the address provided by Users under Clause 6 (Customer Acceptance and Verification Terms) of this AML Policy. Users may also electronically communicate required information by sending an email to legal@team11app.in . 

10.4. Contact Information: WEBSITE: https://team11app.in/ , EMAIL: info@team11app.in Annexure III Community Guidelines We at Team 11, as a platform, constantly strive to ensure that we are a safe and authentic medium to explore various skill, learning-based digital games and a range of content in the form of audio, video, text, and/or image media etc. We are an ethics-driven community and we are committed to creating a safe and open environment for everyone. The guidelines set out below provide general guidance and an overview of what is allowed and what is not allowed on our platform (Community Guidelines) and apply to anything hosted, commented, or communicated on our platform (hereinafter referred to as content). We have created these Community Guidelines to ensure that you help us to grow and protect the values that form the foundation of our community at Team 11. By using the Team 11 app, you agree to these Community Guidelines and our ‘Terms of Use’. Our Community Guidelines reflect our principles and a common code of conduct for our platform. These Community Guidelines apply to all users with an account on the Team 11 app or who are hosted on the Team 11 app and to all content shared on the Team 11 app. We ensure that any violation of these Community Guidelines, either reported to us or noted by us, shall be taken very seriously, reviewed by an internal team at Team 11, and appropriate actions shall be taken, which may result in deleting such content, disabling/deleting of accounts, and other restrictions as deemed appropriate, or may even be reported to legal authorities if required. We also recognize that some content that would normally be removed per our Community Guidelines may be valuable to the public, and we do recognize certain exceptions under specific circumstances, as described in the sections below. We follow a transparent and fair process to review content on the Team 11 App to ensure that at no point in time is there any violation of Community Guidelines. Any action or decision taken by Team 11 for violation of the Community Guidelines shall be at the sole discretion of Team 11. Please note that any content including any communication/interaction of the following nature is prohibited and may warrant action from Team 11. Details of of the aforementioned items have been explained and set out below. Please refer to the details set out in each such paragraph relating to specific acts and read them carefully in order to understand what each such prohibition entails. Please note that we have tried to draft our Community Guidelines as comprehensively as possible. However, this is not an exhaustive list of policies, and every content, if reported, shall be analysed based on the parameters mentioned in these guidelines that may indirectly or directly violate these guidelines. User and host discretion are warranted to ensure that apart from the examples listed below, no content shall be posted that may violate these guidelines. We update our Community Guidelines from time to time to ensure that we act as a safe platform. We urge you that if you find content that violates these Community Guidelines, please report it. I. NUDITY AND SEXUAL CONTENT POLICY Sexually explicit or gratifying content (including pornography) is prohibited on the Team 11 app, including any animated content of such nature. Such content is illegal in certain jurisdictions and may involve sharing non-consensual images or may be hurtful to cultural sentiments. Do Not Post/ Stream any content depicting the following: 

● Genitals, breasts, female nipples, or buttocks; 

● Pornography such as sexual acts, genitals, or fetishes including pedophilic content; 

● Masturbation or fondling of genitals, breasts, or buttocks; ● Using or displaying sex toys; 

● Wardrobe accidents or nude photos; 

● Violent, graphic, or humiliating sexual fetish content; 

● Nudity or partial nudity; 

● Explicit or implied depiction of sex acts; sexual arousal; 

● Animated sex acts, pornography, or fetish content; 

● Commission or incitement of non-consensual sex acts or unwanted sexualization; 

● Bestiality or promotion of bestiality; 

● Incest or promotion of incest; 

● Any sexual content involving minors; 

● Commission, promotion, or glorification of sexual solicitation or sexual objectification; 

● Sexual activities such as penetration, non-penetrative sex, or oral sex; 

● Clips extracted from non-pornographic films, shows, or other content in order to isolate sexual content; 

● Groping, public masturbation, voyeurism, predatory exhibitionism, or any other content that depicts someone in a sexualized manner without their consent; 

● Provocative dancing that is focused on the dancer’s genitals, buttocks, nipples, or breasts; 

● Content that sexualizes rape in any form, or content that aggregates clips of dramatized rape scenes; 

● Content using otherwise everyday objects or scenarios, such as injections or eating, for the purpose of sexual gratification; 

● Video game content which has been developed or modified for sexual gratification or focuses on themes of unwanted sexualization. Exceptions: Restrictions on the display of sexual activity may be relaxed only by Team 11 specifically for content posted for educational purposes. II. MINOR SAFETY Users and hosts on Team 11 app are required to meet minimum age requirements for use of the Team 11 app (as stipulated in our Terms of Use). We have a zero tolerance for predatory behaviour towards minors. We do not allow content that depicts or disseminates child abuse, child nudity, or sexual exploitation of children. Do Not Post/ Stream any content depicting the following: 

● The private parts of minors; 

● Sexual exploitation of minors; 

● Sexual activities such as penetration, non-penetrative sex, or oral sex involving minors; 

● Sexual arousal involving minors; 

● Sexual fetish involving minors; 

● Minors consuming, possessing, or suspected of consuming alcoholic beverages, drugs, or tobacco; 

● Physical or psychological abuse involving minors, i.e., deliberately inflicting injury on a minor’s body or berating a child with threats of either physical or sexual violence or via bully tactics; 

● Engagement of a minor in a sexually explicit conversation; 

● Incentivization or blackmailing a child to transmit sexually explicit material; 

● Encouragement, instruction, or justification of grooming behavior wherein an adult builds an emotional relationship with a minor to gain their trust for the purposes of sexual abuse, sexual exploitation, or sexual trafficking; 

● Erotic dances involving minors; 

● Content that contains sexual or erotic language involving minors; 

● Vulgar language not appropriate for younger audiences or use of sexually explicit language or excessive profanity. III. INTELLECTUAL PROPERTY We as a platform encourage everyone to create and share original content that does not infringe any intellectual property rights of anyone else. Do Not Post/ Stream any content depicting the following: 

● Content that violates or infringes on someone else’s copyrights, trademarks, or other intellectual property rights; 

● Plagiarism of other content; 

● Plagiarism of other user profiles by copying profile elements of other users. IV. HARMFUL OR DANGEROUS CONTENT POLICY We do not allow content that encourages dangerous or illegal activities that risk serious physical harm or death. Do Not Post/ Stream any content depicting the following: 

● Challenges that pose an imminent risk of physical injury or emotional abuse; 

● Pranks that lead victims to fear imminent serious physical danger or that create serious emotional distress; ● Instructing or showing viewers how to perform activities meant to kill or maim others; 

● Abuse of or giving instructions on how to create hard drugs such as cocaine or opioids. Hard drugs are defined as drugs that can (mostly) lead to physical addiction; 

● Eating disorders, praising, glorifying, or encouraging viewers to imitate anorexia or other eating disorders such as abnormal or disturbed eating habits which negatively affect a person’s health (including eating non-food items); 

● Promoting or glorifying violent tragedies; 

● Showing viewers how to steal money or tangible goods; 

● Demonstrating how to use computers or information technology with the intent to steal credentials, compromise personal data, or cause serious harm to others such as (but not limited to) hacking into social media accounts; 

● Content which claims that harmful substances or treatments can have health benefits. Exception – We might allow videos that depict dangerous acts if they’re meant to be educational, documentary, scientific, or artistic, which shall be the sole discretion of Team 11. V. VIOLENT AND GRAPHIC CONTENT We do not allow content that is excessively gruesome or shocking, especially content that promotes or glorifies violence or suffering, or content intended to shock or disgust viewers or incite others to commit violent acts. If you believe anyone is in imminent danger, you should reach out to your legal authorities to report the situation immediately. Do Not Post/ Stream any content depicting the following: 

● Inciting others to commit violent acts against individuals or a defined group of people; 

● Fights involving minors; 

● Footage, audio, or imagery involving road accidents, natural disasters, war aftermath, terrorist attack aftermath, street fights, physical attacks, sexual assaults, immolation, torture, corpses, protests or riots, robberies, medical procedures, or other such scenarios with the intent to shock or disgust viewers; 

● Physical violence or accidental deaths of people; 

● Dismembered, mutilated, charred, or burned human or animal remains; 

● Gory content in which an open wound or injury is the core focus; 

● Footage or imagery showing bodily fluids, such as blood or vomit, with the intent to shock or disgust viewers. 

● Content where there is infliction of unnecessary suffering or harm deliberately causing an animal distress or animal cruelty; 

● Content where animals are encouraged or coerced to fight by humans 

● Dramatised or fictional footage of anything listed above where the viewer is not provided with enough context to determine that the footage is dramatised or fictional; 

● Footage of corpses with massive injuries, such as severed limbs; 

● Encouraging others to go to a particular place to commit violence, to perform violence at a particular time, or to target individuals or groups with violence; 

● Footage of violent crimes such as robberies or rape being committed that provide no education or explanation to viewers.; 

● Animal hunting. Exceptions: We might allow content that depicts the above mentioned acts if they are a part of staged or professional fighting, traditional martial arts, or fighting in a fictional setting, which shall be the sole discretion of Team 11. VI. DANGEROUS INDIVIDUALS AND ORGANISATIONS We do not promote any content intended to praise, promote, or aid violent organisations such as criminal organisations or terrorist organisations, and individuals belonging to such organisations are not allowed to use the Team 11 app for any purpose. We define dangerous individuals and organisations as those that commit crimes or cause other types of severe harm. The types of groups and crimes include, but are not limited to: hate groups, violent extremist organisations, homicide, human trafficking, organ trafficking, arms trafficking, drug trafficking, kidnapping, extortion, blackmailing, money laundering, fraud, cybercrime. We do not allow dangerous individuals or organisations to use our platform to promote terrorism, crime, or other types of behaviour that could cause harm. Do Not Post/ Stream any content depicting the following: 

● Content produced by violent criminal or terrorist organisations or dangerous individuals; 

● Content praising or memorialising prominent terrorist or criminal figures in order to encourage others to carry out acts of violence; 

● Content praising or justifying violent acts carried out by violent criminal or terrorist organisations or dangerous individuals; 

● Content aimed at recruiting new members to violent criminal or terrorist organisations ; 

● Content depicting hostages or posted with the intent to solicit, threaten, or intimidate on behalf of a violent criminal or terrorist organisation or dangerous individuals; 

● Content that depicts the insignia, logos, or symbols, uniforms, gestures, portraits, or other objects meant to represent violent criminal or terrorist organisations; 

● Content that praises, glorifies, or supports dangerous individuals and/or organisations; 

● Raw and unmodified reuploads of content created by terrorist or criminal organisations; 

● Celebrating terrorist leaders or their crimes in songs or memorials; 

● Celebrating terrorist or criminal organisations or dangerous individuals in songs or memorials; 

● Content directing users to sites that espouse terrorist ideology, are used to disseminate prohibited content, or are used for recruitment; 

● Video game content which has been developed or modified to glorify a violent event, its perpetrators, or support violent criminal or terrorist organisations or dangerous individuals; Exceptions: We might allow content that depicts the above mentioned acts if such content is posted for an educational, documentary, scientific purpose, please ensure to provide enough information in the video or audio itself so viewers understand the context, which shall be the sole discretion of Team 11. Graphic or controversial footage with sufficient context may be subject to warning screen. VII. SUICIDE, SELF-HARM, AND DANGEROUS ACTS We do not promote participation in activities that could lead to harm. We also do not permit users to encourage others to take part in dangerous activities. We do not allow content that promotes self-harm or suicide. However, users should not be afraid to speak openly about the topics of mental health or self-harm. Do Not Post/ Stream any content depicting the following: 

● Promoting or glorifying suicide, suicidal tendencies, or content that might encourage participation in similar actions; 

● Providing instructions on how to self-harm or die by suicide; 

● Graphic images of self-harm, self-inflicted wounds; 

● Attempts of suicide or content featuring a person committing or intending to commit acts that are likely to lead to self-inflicted death; 

● Suicide challenges; 

● Inappropriate use of dangerous tools; Exceptions: Content that provides support, resources, or coping mechanisms for those going through suicidal ideation We as a community encourage users who are struggling with thoughts of self-harm or suicide, or contemplating suicide, to immediately contact legal authorities or a suicide prevention hotline. Being a responsible company, Team 11 may also report risky behaviour to relevant authorities, helplines, and third-party experts and block your access. VIII. HATE SPEECH, SLURS, AND HATEFUL IDEOLOGIES We do not tolerate content or any communication between users that attacks or incites violence against an individual or a group of individuals on the basis of certain attributes. We do not allow content or any communication between users that includes hate speech, content promoting violence or hatred against individuals or groups based on any of the following attributes: age, caste, disability, ethnicity, gender identity and expression, nationality, race, immigration status, religion, sex/gender, sexual orientation, victims of a major violent event and their kin, veteran status, immigration status. Hate speech is content that directly or indirectly attacks, threatens, incites violence against, or dehumanises an individual or a group of individuals based on the attributes mentioned above. Do Not Post/ Stream any content depicting the following: 

● Encourage violence against individuals or groups based on any of the attributes noted above; 

● Incite hatred against individuals or groups based on any of the attributes noted above; 

● Actions/words that invoke non-consensual slurs which constitute derogatory terms that are intended to disparage an ethnicity, race, or any other attributes listed above; 

● Actions/words that dehumanise or incite violence or hatred against individuals or groups, based on the attributes listed above; 

● Action/words that promote any hateful ideologies by talking positively about or displaying logos, symbols, flags, slogans, uniforms, salutes, gestures, portraits, illustrations, or names of individuals related to these ideologies; 

● Music or lyrics that promote hateful ideologies; 

● Content that threatens the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offense or prevents investigation of any offence or is insulting any other nation. IX. HARASSMENT AND BULLYING We deeply understand the psychological distress that abusive content can have on individuals, and we do not tolerate abusive content or behaviour on our platform. Users should feel safe to express themselves responsibly without fear of being shamed, humiliated, bullied, or harassed. Content that threatens individuals is not allowed on Team 11 app. We also do not allow content that targets an individual with prolonged or malicious insults based on intrinsic attributes, including their group status or physical traits. Do Not Post/ Stream any content depicting the following: 

● Content uploaded with the intent to shame, deceive, or insult a minor; 

● Violent threats, sexual harassment, disparaging statements regarding appearance, intellect, personality traits, and hygiene; ● Content that threatens an individual with violence; 

● Content that wishes death, serious disease, physical, or other harm on an individual; 

● Content that incites violence or coordinated harassment; 

● Content that sexually harasses a user by disparaging their sexual activities or attempting to make unwanted sexual contact; 

● Content that praises violent tragedies and disparages their victims 

● Content that uses the comment or react feature of Team 11 app to create abusive content targeting other users; 

● Repeatedly showing pictures of someone and then making disparaging or hurtful statements; 

● Accounts dedicated entirely to focusing on maliciously insulting an identifiable individual; 

● Threatening someone’s physical safety; 

● Posting an individual’s non-public personal identifying information like a phone number, home address, or email to direct abusive attention or traffic toward them; 

● Directing malicious abuse to identifiable individuals through in-game voice chat or messages during a stream; 

● Stalking or attempting to blackmail users; 

● Zooming in on prolongedly focused emphasis on the breasts, buttocks, or genital area of an identifiable individual for the purposes of degrading, objectifying, or sexualizing; 

● Video game content which has been developed or modified to promote violence or hatred against an individual with the attributes noted above. Exceptions: We may allow content that includes harassment and steps to cope with harassment if the primary purpose is educational such as harassment education and awareness, documentary, scientific, or artistic in nature. This is based on the sole discretion of Team 11. X. INTEGRITY AND AUTHENTICITY We do not allow content that is intended to deceive or mislead any of our users, including activities such as spamming, impersonation, and disinformation campaigns: 1. Spam Do Not Post/ Stream any content depicting the following: 

● We don’t allow content where the main purpose is to directly or indirectly allude users to leave Team 11 app for another website. 

● Video Spam: Content that is excessively posted, repetitive, or untargeted and does one or more of the following, promises viewers they’ll see something but instead directs them off-site, gets clicks, views, or traffic off Team 11 app by promising viewers that they will make money fast, sends audiences to sites that spread malware, try to gather personal information, or other sites that have a negative impact and content with misleading show names which do not match the content; 

● Any direct monetary transfer between the users outside the Team 11 app; 

● Any direct or indirect transfers between users for the purpose of gaining any unfair or undue advantage on the Team 11 app via settlement with modes outside the Team 11 app; 

● Any non-monetary fake transfer (including gifts) between users for the purpose of gaining any unfair or undue advantage on the Team 11 app; 

● Using the title, thumbnails, description, or tags to trick users into believing the content is something it is not; 

● Manipulated Media: Content that has been technically manipulated or doctored in a way that misleads users (beyond clips taken out of context) and may pose a serious risk; 

● Content that advances false claims related to the technical eligibility requirements for current political candidates and sitting elected government officials to serve in office; 

● Hurtful and unsolicited comments; 

● Comments with links to counterfeit stores; 

● Operating multiple Team 11 accounts under false or fraudulent pretenses, including coordinated attempts to manufacture inauthentic activity, distribute commercial spam, or otherwise coordinate a scaled violation of Team 11 policies. 2. Impersonation We do not allow users to impersonate other individuals or organisations to deceive the public. When we confirm reports of impersonation, we remove the violating accounts. Do Not Post/ Stream any content depicting the following: 

● As another person or organisation by using someone else’s name, biographical details, or profile picture in a misleading manner; 

● Using someone else’s real name, username, image, brand, logo, or other personal information; 

● Setting up a user account using the name and image of a person and then pretending that person is posting content or comments. Exception – We do allow exceptions for parody, commentary, or fan accounts, as long as the account does not mislead others with regard to its identity or purpose on Team 11 app. Any such exception shall be at the sole discretion of Team 11. 3. Misleading information We do not permit misinformation that could cause harm to our community or the larger public. While we encourage our users to have respectful conversations about the subjects that matter to them, we remove misinformation that could cause harm to an individual’s health or wider public safety. We also remove content distributed by disinformation campaigns. Do Not Post/ Stream any content depicting the following: 

● Misinformation meant to incite fear, hate, or prejudice; 

● Misinformation that may cause harm to an individual’s health, such as misleading information about medical treatments; 

● Hoaxes, phishing attempts, or manipulated content meant to cause harm; 

● Content that misleads community members about elections or other civic processes. XI. ILLEGAL ACTIVITIES AND REGULATED GOODS We prohibit the trade, sale, promotion, and use of certain regulated goods, as well as the depiction or promotion of criminal activities. Some content may be removed if it relates to activities or goods that are illegal or regulated in the majority of the region or world, even if the activities or goods in question are legal in the jurisdiction of posting. Criminal activities include acts punishable by law, including theft, assault, human exploitation, and other harmful behaviour. Do Not Post/ Stream any content depicting the following: 

● Promotion of criminal activities; 

● Content that promotes acts of physical harm, such as assaulting or kidnapping; 

● Content that risks the safety of others; ● Content that promotes human exploitation or wildlife trafficking; 

● Content that offers the purchase, sale, or trade of unlawfully acquired goods; 

● Content that provides instructions on how to conduct criminal activities; 

● Depiction, trade, or promotion of firearms, ammunition, firearm accessories, or explosive weapons or instructions on the process to manufacture those weapons; 

● Content that offers, sells, trades, or solicits firearms, accessories, ammunition, explosive weapons, or instructions on how to manufacture them; 

● Use or trade of drugs or other controlled substances; 

● Content that displays drugs, drug consumption, or encourages others to make, use, or trade drugs or other controlled substances; 

● Content that sells, offers, trades, or solicits, provides information on how to buy drugs or other controlled substances; 

● Content that violates any law for the time being in force Exception – We may provide exceptions to content that displays firearms or other types of weapons in the following scenarios: in a fictional setting, as part of a museum’s collection, carried by a police officer, in a military parade, or used in a safe and controlled environment such as a shooting range. We may allow exceptions for content that provides value to the public, such as educational, scientific, artistic, and newsworthy content. Any such exception shall be at the sole discretion of Team 11. XII. FRAUDS AND SCAMS We do not permit anyone to exploit our platform to harm others, which includes schemes to defraud individuals or steal assets. Do Not Post/ Stream any content depicting the following: 

● Content that promotes phishing; 

● Content that promotes any schemes; 

● Content that promotes fixed betting, get-rich-quick schemes, or any other types of scams; 

● Content relating to or encouraging money laundering or gambling 

● Not adhering to commitments or fulfilling agreements made by or entered into by the users, including non-payment of rewards to users as promised during using the Team 11 app while live-streaming content. XIII. INFRINGEMENT OF OTHERS’ PRIVACY Revealing or threatening to reveal personally identifiable information can cause serious emotional distress and lead to real-world harm. If someone posts your personal information without your consent, please feel free to report a privacy breach complaint by providing your uniquely identifiable information such as image or voice, full name, financial information, contact information, other personally identifiable information. Do Not Post/ Stream any content depicting the following: 

● Content that reveals or threatens to reveal personally identifiable information, including but not limited to residential address, private email address, private phone number, bank statement, social security number, or passport number; 

● Threats to reveal sexual imagery or non-consensual intimate imagery; 

● Use personal information gathered on the app to have personal conversation with the user on another app or any communication medium. XIV. THREATS TO PLATFORM SECURITY In addition to the content and behaviour outlined above, our policies prohibit activities that undermine the Team 11 service: 

● Do not hack the Team 11 app, or associated networks, or bypass its measures to restrict users’ access; ● Do not distribute files that contain viruses, Trojan horses, worms, logic bombs, or other materials that are malicious or harmful; ● Do not use automated scripts to collect information from Team 11. 

● Do not post any content or indulge in communications with users to provide tips and encouraging ways to hack the Team 11 app or engage in any other activities that threaten or compromise the platform security of the Team 11 app. XV. ENCOURAGING TERMS OF SERVICE VIOLATIONS If you post or stream any content that encourages other users to violate our Terms of Service, the content may be removed, your account may be penalised, and in some cases, your account may be terminated. XVI. LINKS IN YOUR CONTENT Links that send users to websites featuring content that violates our Community Guidelines are not allowed on Team 11. Don’t post links in your content on Team 11 if they fit any of the descriptions noted below. 

● Links to pornography; 

● Links to websites or apps that install malware; 

● Links to websites or apps phishing for a user’s login credentials, financial information, etc. 

● Links to websites that seek to raise funds or recruit for terrorist organisations;

● Links to sites containing Child Sexual Abuse Imagery (CSAI). ACTIONS THAT WILL BE TAKEN IF YOU POST ANY CONTENT THAT VIOLATES THE COMMUNITY GUIDELINES If you see something that you think may violate our Community Guidelines, please help us by reporting the same on our reporting option available on the users’ profile. We will review these reports internally and will work as quickly and as efficiently as possible to remove content that does not meet our Community Guidelines or take actions appropriate for such content after review. Please help us by providing as much information as possible, such as links, usernames, and descriptions of the content, so we can find and review it effectively. We take genuine intellectual property infringement complaints very seriously. If you come across any content that you feel may be infringing any intellectual property, please report to us at the earliest and we shall review such complaints as quickly as possible. While doing so, we request you to provide us as much information as possible such as the reason why you feel the content infringes any intellectual property. We may work with law enforcement whenever necessary, including when we believe that there’s a risk of physical harm or threat to public safety. For more information, please read our terms and conditions (Terms of Use) available on the Team 11 App. We would like to thank you for helping us as we strive to be one of the best and compliant communities. The Team 11 Team